Director of Customer Success and Implementation (5297)

NextPath Career Partners is currently seeking a Director of Customer Success and Implementation to join our client’s team in Bothell, Washington. This is a remote, direct hire position. SALARY: $130,000 – $140,000 (depending on experience) Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply. Requirements • 7-10 years of experience in customer success • 3-5 years in leadership roles • Proven success building and scaling high-performing customer success teams • Experience managing enterprise ERP implementations and complex software deployments in manufacturing • Skilled in leading support teams and driving revenue retention and expansion • Ability to work with C-level executives, IT, and non-technical users • Understanding of SDLC and customer lifecycle management Responsibilities • Develop and manage a remote team of 4 Application Support and Implementation Specialists • Implement continuous learning strategies and build subject matter expertise • Oversee customer onboarding, ensuring projects are on time and on budget • Create change management and user adoption programs • Track value realization and business outcomes • Manage customer support requests efficiently; serve as escalation point for critical issues • Establish support KPIs, metrics, and reporting frameworks • Build and execute strategies for customer retention, growth, and revenue expansion • Maintain direct relationships with C-suite executives and lead strategic meetings • Develop and implement success methodologies aligned with customer workflows and seasonality • Build repositories of institutional knowledge and support self-service tools • Support sales and marketing with success stories, testimonials, and referrals • Lead industry presence through conferences and advisory boards • Collaborate with product teams to influence roadmaps and industry solutions Nextpath Career Partners NextPath is a candidate-centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national, with roles in sales, creative, marketing, and staffing on direct, contract-to-perm, and contract (project) basis. If this position isn’t the right fit, we work with many clients and have roles that may match your skills and interests. Reach out by emailing your resume to [email protected] for a recruiter to engage with you. We are an Equal Opportunity Employer View all open jobs: The post Director of Customer Success and Implementation (5297) appeared first on NextPath Career Partners. Apply tot his job