Director of Content, Enterprise
About the Role
As Director of Enterprise Content Services at Animalz, you'll lead our Enterprise content services team in developing and executing sophisticated content programs to support our customers' broader marketing initiatives. You'll build and nurture customer relationships at the Director and VP level, while managing a team of Senior Content Marketers and Associate Heads of Content to deliver high-quality, high-volume content that drives measurable business outcomes.
You'll be responsible for managing a substantial book of business ranging from $100K-$150K in monthly revenue (a mix of retainers and project-based additional spend), with a key performance indicator of maintaining 93% customer and revenue retention. This role offers significant growth opportunities, with the expectation to expand the book of business beyond $250K monthly revenue within 12 months, with bonus incentives included.
This is a strategic role to refine the vision and operations for how Animalz serves its largest customers. It requires deep understanding of Enterprise B2B marketing teams, exceptional communication skills, and a desire to continually explore our customers' technical subject matter. You'll be responsible for developing strategic content programs within customers' existing frameworks, ensuring consistent quality across high-volume deliverables, and maintaining healthy margins while delivering white-glove service to our enterprise customers.
What You'll Do
Customer Management
Directly manage select enterprise accounts while overseeing team members handling other accounts
Develop targeted content strategies that enhance customers' existing marketing frameworks
Deliver premium service through strategic planning, weekly content, monthly reporting, and quarterly business reviews
Lead high-stakes customer meetings and navigate complex approval processes with Director/VP-level stakeholders
Establish clear expectations, manage project scope, and guide change management processes when customers undergo organizational restructuring.
Refining Operations to Ensure Quality
Implement robust review processes to consistently exceed customer quality expectations
Drive key metrics: customer retention, talent retention, account margins, and customer KPIs
Design and execute exceptional customer onboarding that sets a strong foundation in the first 45 days
Collaborate with Animalz leadership on strategic capacity planning, balancing full-time and freelance resources to meet account demands while maintaining quality
Balance customer-directed work with proactive strategic initiatives and independent research
Managing the Team
Lead and develop a team of 3+ Senior Content Marketers, Associate Heads of Content, and Heads of Content
Build and manage both full-time staff and freelance network for scalable content production
Maintain strong relationships with editors to ensure consistent quality across deliverables
Foster talent retention through effective coaching, mentorship, and professional development
Growing the Program
Execute a vision for scaling enterprise content services to $250K+ monthly revenue
Partner with Sales to identify new opportunities and generate valuable referrals/case studies
Translate high-level strategies into actionable quarterly roadmaps that drive growth
Connect content initiatives directly to customer business metrics (MQLs, pipeline influence)
Help market the enterprise program both internally and externally in collaboration with the Director of Marketing
Core Competencies
Strategic Thinking
Ability to develop content approaches that enhance and complement existing enterprise marketing strategies
Strong understanding of how content supports broader marketing and business objectives in enterprise contexts
Skill in identifying strategic opportunities within customer-defined parameters
Enterprise Navigation
Deep understanding of enterprise organizational structures, decision-making processes, and stakeholder management
Experience working with Director and VP-level marketing leaders and understanding their priorities
Ability to identify and manage the political dynamics within customer organizations
Team Leadership
Strong people management skills with experience leading and developing content teams
Ability to build systems and processes that enable high-volume content production without sacrificing quality
Talent for identifying and nurturing strengths in team members and freelancers
Communication & Relationship Building
Exceptional verbal and written communication skills, with the ability to tailor messaging to different stakeholder levels
Confidence in presenting strategies and results to senior executives
Diplomatic yet assertive approach to negotiation and scope management
Quality at Scale
Experience scaling content operations while maintaining consistent quality
Strong understanding of freelance management, including recruitment, assignment, and quality assurance
Proficiency in leveraging AI tools to enhance (not replace) human content creation processes
Change Management
Successfully navigate customer reorganizations and evolving priorities
Ability to renegotiate scopes and SLAs when enterprise organizations restructure
Experience maintaining service continuity during periods of customer transition
Business Acumen
Understanding of agency economics, including margin management and resource allocation
Experience balancing customer demands with business profitability
Ability to make strategic decisions that benefit both the customer and the agency
What We're Looking For
6-10 years of experience in B2B marketing, with at least 3-5 years leading content teams in enterprise environments
Experience managing enterprise content programs with substantial budgets (≥$500K annually)
Demonstrable impact on pipeline influence and revenue metrics
Deep understanding of enterprise B2B SaaS marketing structures and stakeholder dynamics
Proven track record managing relationships at Director/VP level
Experience building systems for high-volume content production
Expertise in AI-assisted content workflows and quality assurance
Strong analytical, communication, and leadership skills
Proven ability to grow and retain customer accounts with high retention rates
Experience scaling team capacity while maintaining quality and profitability
Our Values
At Animalz, our values guide how we show up for our customers, our teammates, and the content we create. We're looking for team members who embody these principles and want to grow within them.
Value Over Vanity: We measure our success in customer impact, not surface-level praise. We focus on content that drives sustainable, long-term results by understanding and serving our customers' customers.
Two Steps Ahead: Great work anticipates needs before they arise. We're proactive and strategic, always looking for ways to solve problems before they become blockers.
Power Source; Not Power Trip: We lead through service, not authority. We energize our teammates and customers, convert obstacles into momentum, and focus on elevating others.
Pursue Mastery: We believe great work comes from deliberate practice, open collaboration, and constant curiosity. We're always learning, evolving, and testing new approaches.
Left Brain, Right Brain, Robot Brain: Our best work blends creativity, analysis, and smart use of technology—including AI—to drive meaningful outcomes without sacrificing humanity or voice.
In the Arena: We're not spectators. We experiment boldly, contribute to thought leadership, and stay immersed in our customers' industries so we can lead from experience, not theory.
Your First 90 Days
Days 1-30: Learn & Integrate
Complete comprehensive onboarding to understand Animalz processes, tools, and culture
Shadow customer meetings across enterprise accounts to understand current approach
Meet with Sales team to understand enterprise customer acquisition process
Begin building relationships with your team members and key stakeholders
Review current customer onboarding processes and identify opportunities for "WOW factor" enhancements
Days 31-60: Assess & Plan
Take ownership of 1-2 enterprise customer relationships
Conduct audit of current enterprise content initiatives and delivery processes
Identify opportunities for improving quality control in high-volume scenarios
Develop initial plans for team development and process improvements
Begin assessing the current book of business and develop strategies for growth toward $200K monthly revenue
Days 61-90: Lead & Transform
Own all enterprise customer relationships and lead strategic presentations
Implement refined processes for managing high-volume content production
Begin implementing your vision for the enterprise content team
Demonstrate measurable improvements in customer satisfaction and team efficiency
Establish key metrics tracking for customer retention and account growth
Working Arrangements
Location: Fully remote, Americas
Timezone Requirements: This specific role will need to work within US time zones (EST/PST) to collaborate effectively with our team and customers
Compensation & Benefits
Salary Range: $110,000 - $150,000 USD annually plus possible incentive-based compensation
This role offers competitive compensation with placement within the range based on experience, skills, and demonstrated impact in previous content leadership roles.
Health & vision insurance (or wellness stipend for non-US team members)
401(k) retirement plan (US only)
Unlimited PTO policy
Flexible working schedule
Team lunch stipend
Diversity, Equity & Inclusion
At Animalz, we believe diverse perspectives make us stronger. We're committed to building an inclusive workplace where people of all backgrounds, experiences, and identities can thrive. We particularly encourage applications from historically underrepresented groups in tech and marketing, including people of color, women, LGBTQ+ individuals, people with disabilities, and those from varied socioeconomic backgrounds.
Equal Opportunity
Animalz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Apply Now
As Director of Enterprise Content Services at Animalz, you'll lead our Enterprise content services team in developing and executing sophisticated content programs to support our customers' broader marketing initiatives. You'll build and nurture customer relationships at the Director and VP level, while managing a team of Senior Content Marketers and Associate Heads of Content to deliver high-quality, high-volume content that drives measurable business outcomes.
You'll be responsible for managing a substantial book of business ranging from $100K-$150K in monthly revenue (a mix of retainers and project-based additional spend), with a key performance indicator of maintaining 93% customer and revenue retention. This role offers significant growth opportunities, with the expectation to expand the book of business beyond $250K monthly revenue within 12 months, with bonus incentives included.
This is a strategic role to refine the vision and operations for how Animalz serves its largest customers. It requires deep understanding of Enterprise B2B marketing teams, exceptional communication skills, and a desire to continually explore our customers' technical subject matter. You'll be responsible for developing strategic content programs within customers' existing frameworks, ensuring consistent quality across high-volume deliverables, and maintaining healthy margins while delivering white-glove service to our enterprise customers.
What You'll Do
Customer Management
Directly manage select enterprise accounts while overseeing team members handling other accounts
Develop targeted content strategies that enhance customers' existing marketing frameworks
Deliver premium service through strategic planning, weekly content, monthly reporting, and quarterly business reviews
Lead high-stakes customer meetings and navigate complex approval processes with Director/VP-level stakeholders
Establish clear expectations, manage project scope, and guide change management processes when customers undergo organizational restructuring.
Refining Operations to Ensure Quality
Implement robust review processes to consistently exceed customer quality expectations
Drive key metrics: customer retention, talent retention, account margins, and customer KPIs
Design and execute exceptional customer onboarding that sets a strong foundation in the first 45 days
Collaborate with Animalz leadership on strategic capacity planning, balancing full-time and freelance resources to meet account demands while maintaining quality
Balance customer-directed work with proactive strategic initiatives and independent research
Managing the Team
Lead and develop a team of 3+ Senior Content Marketers, Associate Heads of Content, and Heads of Content
Build and manage both full-time staff and freelance network for scalable content production
Maintain strong relationships with editors to ensure consistent quality across deliverables
Foster talent retention through effective coaching, mentorship, and professional development
Growing the Program
Execute a vision for scaling enterprise content services to $250K+ monthly revenue
Partner with Sales to identify new opportunities and generate valuable referrals/case studies
Translate high-level strategies into actionable quarterly roadmaps that drive growth
Connect content initiatives directly to customer business metrics (MQLs, pipeline influence)
Help market the enterprise program both internally and externally in collaboration with the Director of Marketing
Core Competencies
Strategic Thinking
Ability to develop content approaches that enhance and complement existing enterprise marketing strategies
Strong understanding of how content supports broader marketing and business objectives in enterprise contexts
Skill in identifying strategic opportunities within customer-defined parameters
Enterprise Navigation
Deep understanding of enterprise organizational structures, decision-making processes, and stakeholder management
Experience working with Director and VP-level marketing leaders and understanding their priorities
Ability to identify and manage the political dynamics within customer organizations
Team Leadership
Strong people management skills with experience leading and developing content teams
Ability to build systems and processes that enable high-volume content production without sacrificing quality
Talent for identifying and nurturing strengths in team members and freelancers
Communication & Relationship Building
Exceptional verbal and written communication skills, with the ability to tailor messaging to different stakeholder levels
Confidence in presenting strategies and results to senior executives
Diplomatic yet assertive approach to negotiation and scope management
Quality at Scale
Experience scaling content operations while maintaining consistent quality
Strong understanding of freelance management, including recruitment, assignment, and quality assurance
Proficiency in leveraging AI tools to enhance (not replace) human content creation processes
Change Management
Successfully navigate customer reorganizations and evolving priorities
Ability to renegotiate scopes and SLAs when enterprise organizations restructure
Experience maintaining service continuity during periods of customer transition
Business Acumen
Understanding of agency economics, including margin management and resource allocation
Experience balancing customer demands with business profitability
Ability to make strategic decisions that benefit both the customer and the agency
What We're Looking For
6-10 years of experience in B2B marketing, with at least 3-5 years leading content teams in enterprise environments
Experience managing enterprise content programs with substantial budgets (≥$500K annually)
Demonstrable impact on pipeline influence and revenue metrics
Deep understanding of enterprise B2B SaaS marketing structures and stakeholder dynamics
Proven track record managing relationships at Director/VP level
Experience building systems for high-volume content production
Expertise in AI-assisted content workflows and quality assurance
Strong analytical, communication, and leadership skills
Proven ability to grow and retain customer accounts with high retention rates
Experience scaling team capacity while maintaining quality and profitability
Our Values
At Animalz, our values guide how we show up for our customers, our teammates, and the content we create. We're looking for team members who embody these principles and want to grow within them.
Value Over Vanity: We measure our success in customer impact, not surface-level praise. We focus on content that drives sustainable, long-term results by understanding and serving our customers' customers.
Two Steps Ahead: Great work anticipates needs before they arise. We're proactive and strategic, always looking for ways to solve problems before they become blockers.
Power Source; Not Power Trip: We lead through service, not authority. We energize our teammates and customers, convert obstacles into momentum, and focus on elevating others.
Pursue Mastery: We believe great work comes from deliberate practice, open collaboration, and constant curiosity. We're always learning, evolving, and testing new approaches.
Left Brain, Right Brain, Robot Brain: Our best work blends creativity, analysis, and smart use of technology—including AI—to drive meaningful outcomes without sacrificing humanity or voice.
In the Arena: We're not spectators. We experiment boldly, contribute to thought leadership, and stay immersed in our customers' industries so we can lead from experience, not theory.
Your First 90 Days
Days 1-30: Learn & Integrate
Complete comprehensive onboarding to understand Animalz processes, tools, and culture
Shadow customer meetings across enterprise accounts to understand current approach
Meet with Sales team to understand enterprise customer acquisition process
Begin building relationships with your team members and key stakeholders
Review current customer onboarding processes and identify opportunities for "WOW factor" enhancements
Days 31-60: Assess & Plan
Take ownership of 1-2 enterprise customer relationships
Conduct audit of current enterprise content initiatives and delivery processes
Identify opportunities for improving quality control in high-volume scenarios
Develop initial plans for team development and process improvements
Begin assessing the current book of business and develop strategies for growth toward $200K monthly revenue
Days 61-90: Lead & Transform
Own all enterprise customer relationships and lead strategic presentations
Implement refined processes for managing high-volume content production
Begin implementing your vision for the enterprise content team
Demonstrate measurable improvements in customer satisfaction and team efficiency
Establish key metrics tracking for customer retention and account growth
Working Arrangements
Location: Fully remote, Americas
Timezone Requirements: This specific role will need to work within US time zones (EST/PST) to collaborate effectively with our team and customers
Compensation & Benefits
Salary Range: $110,000 - $150,000 USD annually plus possible incentive-based compensation
This role offers competitive compensation with placement within the range based on experience, skills, and demonstrated impact in previous content leadership roles.
Health & vision insurance (or wellness stipend for non-US team members)
401(k) retirement plan (US only)
Unlimited PTO policy
Flexible working schedule
Team lunch stipend
Diversity, Equity & Inclusion
At Animalz, we believe diverse perspectives make us stronger. We're committed to building an inclusive workplace where people of all backgrounds, experiences, and identities can thrive. We particularly encourage applications from historically underrepresented groups in tech and marketing, including people of color, women, LGBTQ+ individuals, people with disabilities, and those from varied socioeconomic backgrounds.
Equal Opportunity
Animalz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Apply Now