Director of Clinical Applications and EHR Operations

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. As an outpatient Medication Assisted Treatment (MAT) program, Crossroads currently serves 9 states (PA, VA, TX, TN, NC, NJ, KY, GA, and SC) with over 100+ clinics since 2005. Our corporate office is based in Greenville, SC. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other.Position Summary:Crossroads’ Clinical Applications is a department whose primary directive is to support the clinical model in order to improve health outcomes for those battling substance use disorders. We are seeking an experienced EHR Director to lead end-to-end delivery of Electronic Health Record (EHR) initiatives across a multi-state healthcare environment. This non-technical role will drive implementation, optimization, and integration of clinical and revenue cycle systems, ensuring alignment with operational, financial, and patient care objectives.The Director of Clinical Systems & EHR Operations is responsible for leading the operational, clinical, and user-facing aspects of the organization’s EHR platforms as well as interfacing with key third party vendors. This role focuses on workflow optimization, user support, training, and system adoption to ensure efficient, high-quality patient care across all sites. This is not a technical IT role. Day in the LifeAbility to lead multiple EHR-related projects (implementations, integrations, upgrades and optimization)Identify opportunities for business optimization through use of existing system technology and operational capabilities to influence short- and long-term initiatives.Work across departments to collaboratively design, develop, document, train, and implement new data solutions and processes based on stakeholder needs.Develop and deliver presentations to leadership on key project status and expectations.Ability to collaborate with stakeholders with minimal supervision and align resources with project timelines in support of the Vice-President’s overall departmental expectationsEnthusiasm for a fast-paced environment, continual change, and learning corporate applications/new software products as necessary to fully support the business.Establish governance and prioritization structuresLead change management for system updatesManage analysts, training, and support teamsManage the helpdesk to ensure tickets are triaged, assigned, and resolved quickly across the team.Configure systems for business requirementsSchedule & LocationsThis role can be remote, but will need to travel into the corporate office as needed (Greenville, SC). Education and Experience Required The ideal candidate will possess outstanding interpersonal skills, will have demonstrated experience supporting key decisions through detailed analytics, and will thrive in a culture that fosters corporate, professional, and personal growth mindsets.Bachelor's degree in Business, Master’s preferred, with relevant subject matter knowledge, and demonstrated commensurate experience.8 - 10+ years in successful EHR systems design and successful implementationProven experience with leading teams to drive end to end process improvement through the effective allocation of resources both within span of control and key stakeholdersSolid Proficiency in using Excel along with experience in Power BI or similar database reporting environments.Experience with healthcare technology systems. Experience with EHR systems (Epic, eCW, Cerner etc. with preference for Medgen, Methasoft or Carelogic)Demonstrated leadership with strong focus on value creation and successful ROISolid Proficiency with Microsoft Office SuiteExcellent verbal and written communication skills, with ability to present findings to senior management.Strong executive trust with a commitment to excellenceClinical workflow expertise with previous direct oversight for communication and key stakeholder alignmentPosition BenefitsMedical, Dental, and Vision InsurancePTOVariety of 401K options including a match program with no vesture periodAnnual Continuing Education Allowance (in related field)Life InsuranceShort/Long Term DisabilityPaid maternity/paternity leaveMental Health DayCalm subscription for all employees

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