Director Information Technology Operations

Remote Full-time
Director of Enterprise Operations

100% Remote (U.S.)

Full-Time | Leadership Role

A growing organization in the technology-driven services sector is seeking a Director of Enterprise Operations to lead and scale internal enterprise systems and operational technology supporting a large, global workforce.

This role will oversee the strategy, performance, and continuous improvement of critical back-office systems and internal IT services used by more than 12,000 employees worldwide. The ideal candidate is a strong operational leader with experience managing enterprise platforms, modern cloud environments, and global teams.

Responsibilities
• Lead enterprise operations supporting internal corporate systems and infrastructure
• Oversee platforms including AWS, Salesforce, and Microsoft Dynamics 365
• Drive initiatives around AI enablement and automation across internal systems
• Manage and evolve the organization’s internal Help Desk and support operations (not an MSP environment)
• Lead a team of 4 managers and ~28 total team members
• Ensure operational stability, performance, and scalability for systems supporting 12,000+ users
• Partner with leadership to improve internal systems, processes, and user experience
• Help shape strategy for enterprise platforms across a global IT organization of 200+ professionals

Qualifications
• Experience leading enterprise IT or enterprise operations teams
• Strong background supporting internal corporate systems and business platforms
• Experience working with AWS cloud environments
• Familiarity with Salesforce and/or Microsoft Dynamics 365 ecosystems
• Experience leading managers and multi-layer teams
• Ability to operate in a large-scale, global environment supporting thousands of users
• Exposure to AI-driven automation or digital transformation initiatives is a plus

Compensation
• Base Salary: ~$185,000
• Bonus: 20%
• Additional equity may be included

Additional Details
• 100% Remote (U.S.)
• Must be a U.S. Citizen or Green Card holder
• Leadership role within a large global IT organization

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