Director, Human Resources Business Operation

Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System which makes everything possible. The Director, Human Resources Business Operation, manages Workday Human Capital Management (HCM) operations for the Americas. This role will manage the Workday tiered support team while maintaining global alignment with peers & others. This role ensures effective daily management, KPI installation & monitoring and continuous improvement of the Workday HCM technology solutions aligned with operational needs. This role would involve the alignment of other regional leaders in HR Technology Operations & Service Delivery. This position will report to the Senior Director, HR Technology (Global Process Owner) and is part of the Corporate HR Technology Operations organization. While we will consider a remote work arrangement for this role, our preference is onsite at our global headquarters in Washington, DC. In this role, you will have the opportunity to: • Work with HR Technology Operations Leadership Team to install a “follow the sun” support process by hiring, training and installing a global team with direct oversight for the Americas team • Partners with Danaher Operating Companies (OpCos) to translate business needs into system solutions and Workday enhancements that improve efficiency and user experience • Lead a team of Workday support technicians across differentiated tiered support levels to ensure the efficient and effective resolution of break/fix issues • Effectively train, monitor & manage tiered support teams • Upkeep Job Aids & refine/harmonize standard work to drive streamlined and automated HR processes through Workday • Partner with HRIT team to create a seamless case escalation & resolution process across functions for excellent end-to-end Workday support • Install operational metrics/KPIs for functional reporting and team daily management to monitor efficiency and effectiveness The essential requirements of the job include: • Minimum requirement of a bachelor’s degree, preferably in Information Systems, Human Resources or related field of study • Have experience with Workday HCM, ServiceNow or similar platforms including configurations, business processes and reporting • Understand Shared Services environment and technology automation including manager/employee self-service, artificial intelligence (AI), and/or machine learning (ML) • Experienced in case management technologies such as ServiceNow • Drive customer experience excellence Travel, Motor Vehicle Record & Physical/Environment Requirements: • Ability to travel 20% more or less per business needs #LI-KW4 Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Danaher can provide. The annual salary range for this role is $135,000 - $185,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected]. Apply tot his job