Director, General Manager

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward. Position Summary This position oversees and manages the day-to-day business, operation and technical environment and team supporting a client’s core lottery system solution. This position requires the individual to be effective at strategic planning, leadership, problem-solving, communication, data analysis, interpersonal skills, and execution. This position maintains and understands their sites contractual compliance, is accountable for delivery of initiatives within their scope, and works with all internal teams to manage the customer relationship. They have responsibility for budgetary oversight within their jurisdiction. This position is customer focused and coordinates efforts between the Lottery and SG to exceed their business goals. Job Duties / Key Accountabilities • Lead the day-to-day operation and relationship for the core lottery platform ensuring systems, software, projects, and talent are delivering to business, contractual and organizational quality, and performance standards • Create, maintain and report against operational, business, and financial plans for the core lottery solution. • Responsible for people leadership including talent development, management, and performance. • Manage the health of the client relationship to ensure contract compliance and extension, revenue growth, fiscal management, client satisfaction and loyalty positioning Scientific Games for future RFP/Bids. • Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction. • Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; Contribute to the overall account plan expanding business opportunities beyond the lottery system business. • Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives. • Accountable for end-to-end issue management and delivery against service level standards. • Ownership of financial performance including budget development, forecasting and • Utilize data and metrics to measure and optimize performance, improve efficiency, and drive quality standards. Qualifications / Skills / Knowledge Required • On Call 24/7 for operational support, issue escalation and management, project execution oversight. • Bachelor’s degree and/or 10-15 years of related work experience. • 10-15 years of operational management and people leadership • 5 years of experience in the lottery or gaming industry with strong emphasis on systems hardware and network communications. (strongly preferred) Desired • Ability to develop and maintain positive working relationships • Forward-thinking, adaptive and • Ability to communicate with all levels of management. • Strong organizational and interpersonal skills • Ability to work in a team environment • Ability to quickly learn and understand modern technologies • Strong time management skills • Ability to lead and drive outcomes in a matrixed organizational model • Experienced at fiscal management, budget development and management level reporting • Effective communication skills • Ability to lift 30 pounds • Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all the movements described Qualifications Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. Work Conditions Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .