**Director, Customer Success, Life Sciences at arenaflex**
Join the arenaflex team as we revolutionize the healthcare industry with cutting-edge data exchange solutions. As a Director of Customer Success in the Life Sciences vertical, you will be at the forefront of driving business outcomes, delivering exceptional customer experiences, and shaping the future of healthcare data exchange.
**About arenaflex**
arenaflex is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. With the largest, most diverse health data network in the U.S., we enable data to be secure, accessible, and usable to inform better health decisions. arenaflex is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
**Our Culture**
By joining arenaflex, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. arenaflexers bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. We're committed to building a diverse team of arenaflexers who are all responsible for stewarding a high-performance culture in which all arenaflexers belong and thrive.
**Job Summary**
We're seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients. In this role, you'll own strategic account outcomes across a portfolio of pharmaceutical and biotech customers. You'll partner cross-functionally to ensure high-impact delivery, drive revenue expansion, and position arenaflex as a long-term data partner within your accounts.
**Key Responsibilities**
* Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery, stakeholder engagement, and account growth
* Own customer outcomes across a portfolio of strategic Life Sciences accounts, including renewals, retention, satisfaction, and expansion
* Partner with Sales and Solutions teams to develop and execute account strategies that unlock long-term value
* Build strong executive relationships with customers and guide strategic business reviews that reinforce arenaflex's impact
* Design and implement scalable playbooks, systems, and programs that support customer health and team productivity
* Influence internal stakeholders across Product, Engineering, Data Science, and Marketing to deliver exceptional customer experiences
* Serve as a subject matter expert on healthcare data exchange and the application of real-world data (RWD) in clinical and commercial use cases
* Contribute to a customer-centric culture through cross-functional collaboration and executive advocacy
**Essential Qualifications**
* 10+ years of relevant experience in Customer Success, Account Management, or Consulting, with 5+ years in the healthcare or life sciences space
* 3+ years of experience managing and developing high-performing teams
* Proven track record of owning executive relationships and delivering business outcomes across large enterprise accounts
* Deep understanding of recurring revenue models and customer lifecycle management
* Strategic mindset with the ability to both "zoom in" on execution and "zoom out" on portfolio-level planning
* Strong communicator with executive presence, capable of navigating complex customer environments
* Entrepreneurial, resourceful, and comfortable with ambiguity in a fast-paced environment
* Experience developing cross-functional processes, playbooks, and success metrics to scale Customer Success operations
* A strong sense of ownership, accountability, and a bias for action
* Deep empathy for customers and a passion for improving human health through better use of data
**Preferred Qualifications**
* Experience applying Real-World Data (RWD) and Real-World Evidence (RWE) in the pharmaceutical and life sciences ecosystem
* Knowledge of tokenization, HIPAA, and healthcare data privacy regulations
* Exposure to both pre-sales and post-sales environments, with an understanding of how Customer Success supports commercial growth
* Background in designing and delivering technology-enabled clinical development or commercialization solutions
**What We Offer**
* Competitive salary range: $163,000 - $204,000 USD
* Additional variable compensation
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Flexible work arrangements, including remote work options
* Professional development opportunities, including training and education programs
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and experienced professional looking to join a high-performing team, please submit your application through the link below. We can't wait to hear from you!
Apply To This Job
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We are committed to building a diverse team of arenaflexers who are all responsible for stewarding a high-performance culture in which all arenaflexers belong and thrive.
**Reasonable Accommodations**
arenaflex is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.
**Privacy Policy**
For more information about how we collect and use your data, please review our Privacy Policy.
Apply for this job
**About arenaflex**
arenaflex is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. With the largest, most diverse health data network in the U.S., we enable data to be secure, accessible, and usable to inform better health decisions. arenaflex is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
**Our Culture**
By joining arenaflex, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. arenaflexers bring a diversity of professional, educational, and life experiences to realize our bold vision for healthcare. We're committed to building a diverse team of arenaflexers who are all responsible for stewarding a high-performance culture in which all arenaflexers belong and thrive.
**Job Summary**
We're seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients. In this role, you'll own strategic account outcomes across a portfolio of pharmaceutical and biotech customers. You'll partner cross-functionally to ensure high-impact delivery, drive revenue expansion, and position arenaflex as a long-term data partner within your accounts.
**Key Responsibilities**
* Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery, stakeholder engagement, and account growth
* Own customer outcomes across a portfolio of strategic Life Sciences accounts, including renewals, retention, satisfaction, and expansion
* Partner with Sales and Solutions teams to develop and execute account strategies that unlock long-term value
* Build strong executive relationships with customers and guide strategic business reviews that reinforce arenaflex's impact
* Design and implement scalable playbooks, systems, and programs that support customer health and team productivity
* Influence internal stakeholders across Product, Engineering, Data Science, and Marketing to deliver exceptional customer experiences
* Serve as a subject matter expert on healthcare data exchange and the application of real-world data (RWD) in clinical and commercial use cases
* Contribute to a customer-centric culture through cross-functional collaboration and executive advocacy
**Essential Qualifications**
* 10+ years of relevant experience in Customer Success, Account Management, or Consulting, with 5+ years in the healthcare or life sciences space
* 3+ years of experience managing and developing high-performing teams
* Proven track record of owning executive relationships and delivering business outcomes across large enterprise accounts
* Deep understanding of recurring revenue models and customer lifecycle management
* Strategic mindset with the ability to both "zoom in" on execution and "zoom out" on portfolio-level planning
* Strong communicator with executive presence, capable of navigating complex customer environments
* Entrepreneurial, resourceful, and comfortable with ambiguity in a fast-paced environment
* Experience developing cross-functional processes, playbooks, and success metrics to scale Customer Success operations
* A strong sense of ownership, accountability, and a bias for action
* Deep empathy for customers and a passion for improving human health through better use of data
**Preferred Qualifications**
* Experience applying Real-World Data (RWD) and Real-World Evidence (RWE) in the pharmaceutical and life sciences ecosystem
* Knowledge of tokenization, HIPAA, and healthcare data privacy regulations
* Exposure to both pre-sales and post-sales environments, with an understanding of how Customer Success supports commercial growth
* Background in designing and delivering technology-enabled clinical development or commercialization solutions
**What We Offer**
* Competitive salary range: $163,000 - $204,000 USD
* Additional variable compensation
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Flexible work arrangements, including remote work options
* Professional development opportunities, including training and education programs
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and experienced professional looking to join a high-performing team, please submit your application through the link below. We can't wait to hear from you!
Apply To This Job
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. We are committed to building a diverse team of arenaflexers who are all responsible for stewarding a high-performance culture in which all arenaflexers belong and thrive.
**Reasonable Accommodations**
arenaflex is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at [email protected]. We will review your request for reasonable accommodation on a case-by-case basis.
**Privacy Policy**
For more information about how we collect and use your data, please review our Privacy Policy.
Apply for this job