Director - Customer Success, Acute & Payer
Description:
• Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada.
• This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed.
• This team is responsible for supporting our Acute (Provider) enterprise and strategic customers.
• This position will be remote and will manage a team that is also remote.
• We may require travel to client locations and to our corporate offices in Salt Lake City, Utah and Toronto, Ontario, Canada.
Requirements:
• Track record of successfully leading enterprise / SaaS customer success teams
• Understanding of the healthcare industry - specifically acute and provider areas
• Health Tech background and experience strongly preferred
• Experience in roles with accountability over metrics and/or P&L
• Experience in accountability for net revenue retention and customer value and health
• Understands how to translate product to solution to value helping to support NPS and KLAS scores
• A strong collaborator who will be able to work with sales, professional services and other leaders to ensure success across the business value stream
• Strong judgment on when and how to escalate
• A strategic thinker who can partner with stakeholders on how to approach and drive success in the state
• A quick study on all things in the market who can grasp the complicated dynamics of our customers
• Strong people manager that can motivate the team
• Solution oriented that will not just surface problems, but propose solutions and work collaboratively to execute on them
Benefits:
• Base salary range for this position is $162,000 - $180,000 + bonus + equity + benefits.
• Salary ranges are determined by job and level.
• Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.
• Recruiters can share more information about total rewards package during the hiring process.
Apply Now
Apply Now
• Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada.
• This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed.
• This team is responsible for supporting our Acute (Provider) enterprise and strategic customers.
• This position will be remote and will manage a team that is also remote.
• We may require travel to client locations and to our corporate offices in Salt Lake City, Utah and Toronto, Ontario, Canada.
Requirements:
• Track record of successfully leading enterprise / SaaS customer success teams
• Understanding of the healthcare industry - specifically acute and provider areas
• Health Tech background and experience strongly preferred
• Experience in roles with accountability over metrics and/or P&L
• Experience in accountability for net revenue retention and customer value and health
• Understands how to translate product to solution to value helping to support NPS and KLAS scores
• A strong collaborator who will be able to work with sales, professional services and other leaders to ensure success across the business value stream
• Strong judgment on when and how to escalate
• A strategic thinker who can partner with stakeholders on how to approach and drive success in the state
• A quick study on all things in the market who can grasp the complicated dynamics of our customers
• Strong people manager that can motivate the team
• Solution oriented that will not just surface problems, but propose solutions and work collaboratively to execute on them
Benefits:
• Base salary range for this position is $162,000 - $180,000 + bonus + equity + benefits.
• Salary ranges are determined by job and level.
• Individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.
• Recruiters can share more information about total rewards package during the hiring process.
Apply Now
Apply Now