Director, Client Services - Healthcare (Remote)

Who We AreAccess TeleCare is redefining how hospitals and health systems deliver behavioral health care—closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions.As the nation’s largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission’s Gold Seal of Approval.We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.The OpportunityWe are seeking a dynamic and strategic Director of Client Services to lead client relationships and drive growth within our Service Lines. Reporting to the Senior Director of Client Services, the Director, Client Services works closely with client executives, leaders and clinical staff at hospitals, health systems and similar facilities to provide valued guidance with regard to strategy, objectives, and definition of future Access TeleCare opportunities. This position reports to the Senior Director of Client Services.What You’ll DoOwn the overall client experience in your assigned territory and manage the customer relationship post implementationArticulate service line value and facilitate resolution to customer client inquiriesWork cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organizationPerform monthly calls and quarterly business reviews with your book of business and onsite client visits to maintain client health and strengthen the client partnershipDirectly influence our clients’ experiences at the executive leadership level and act as the escalation point for any satisfaction issues within the relationshipBalance the role as a client advocate and strong representative of Access TeleCare with minimal supervisionFrequent travel within assigned territory & corporate officesTravel 30–40% within territory & corporate officesOther duties as assignedWhat You’ll BringBachelor’s Degree required6+ years of experience in a customer-facing account management role within the healthcare industry or related field2+ years of experience working in the Behavioral Health space is a plusAbility to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requestsStrong comfort communicating with and/or presenting to any level of employee in a hospital setting (C-suite, clinical leaders, nurses, physicians, credentialing, quality, and IT staff)Prepared to act as the subject matter expert on your clients with internal Access TeleCare stakeholders, reporting on trends, issues, and opportunities that will help improve product offerings and operationsOrganized and project management orientedInterested in working with current clients rather than prospecting and calling on new businessSuccessful use of CRM applications (Dynamics and Salesforce) for documentation and gathering informationAbility to communicate information clearly using Microsoft applications: Outlook, Excel, Word, and PowerPointAbility to organize data to communicate during face-to-face, video, or phone-based meetings (internally and externally)Ability to identify growth opportunities within a book of businessAbility to thrive in a high-growth, fast-paced organizationMust be able to travel 30–40% within territory & corporate officesMust be able to remain in a stationary position 50% of the time Why Join Access TeleCareHealth Insurance (Medical, Dental, Vision)Comprehensive benefits — health, dental, vision, life, and 401(k)Flexible vacation and wellness days — we value performance and balanceCulture of ownership, transparency, and results — where the best ideas riseDirectly impact patient access nationwide About Our Recruitment ProcessWe don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom. Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.