Director, Business Process Improvement (52089)

The Director, Business Process Improvement is responsible for leading the design, optimization, and execution of enterprise-wide process improvement initiatives across a healthcare logistics organization. This role drives operational excellence by enhancing efficiency, reducing costs, improving service quality, and ensuring compliance within a highly regulated healthcare environment. The Director partners cross-functionally with operations, supply chain, IT, finance, and customer-facing teams to deliver scalable, data-driven process improvements that support strategic growth. Lead Process Improvement Strategy Develop and execute a comprehensive, enterprise-wide process improvement roadmap aligned with organizational goals Lead process optimization efforts across the full business value stream, including both operational and back-office functions (order management, finance, customer service, and administrative processes) Champion continuous improvement methodologies (Lean, Six Sigma, Kaizen) to drive sustainable performance improvements Operational Excellence & End-to-End Efficiency Identify process gaps, inefficiencies, and bottlenecks across the end-to-end workflow, from purchase order (PO) through sales order (SO), including supporting back-office processes Design and implement scalable solutions that improve throughput, accuracy, cost efficiency, and service levels Drive standardization of processes across sites and functions to enable consistency and scalability Process Mapping & Workflow Optimization Lead current-state and future-state process mapping efforts (value stream mapping, swimlane diagrams) across the enterprise. Establish baseline performance and identify opportunities for simplification, automation, and waste reduction Redesign workflows aligned to best practices, ensuring seamless integration between front-line operations and back-office processes Data Analysis & Insight Generation Analyze data to identify trends, inefficiencies, and improvement opportunities across the end-to-end value stream Translate insights into actionable recommendations that drive operational and strategic improvements Support root cause analysis of performance issues and measure impact of implemented solutions Cross-Functional Collaboration Partner with supply chain, operations, IT, finance, customer service, and other corporate functions to drive alignment and execution Facilitate cross-functional workshops to align process design, priorities, and implementation plans Ensure alignment between operational execution and supporting business functions Team Leadership Build, lead, and mentor a high-performing process improvement and industrial engineering team Establish standards, tools, and best practices for process mapping, analysis, and optimization Foster a culture of accountability, continuous improvement, and data-driven decision-making