Digital Transformation Consultant

Key ResponsibilitiesMaturity Assessment & Roadmap DefinitionAssess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.Target Operating Model (TOM) DesignDefine a future-state CCC operating model across people, process, technology, governance.Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).Recommend service delivery structure (centralized, federated, hybrid) with clear roles.Governance & Business AlignmentDesign governance processes, steering structures, and operating rhythms.Align KPIs with executive dashboards and outcome-driven metrics.Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).Stakeholder Management & CommunicationFacilitate executive workshops to validate vision and secure buy-in.Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.Manage change communications across teams and layers.Change Management & Transformation EnablementDefine and drive adoption plans for new tools and processes.Build awareness campaigns, capability training, and internal champions.Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.RequirementsEducation:Bachelor's in Computer Science, Business, or Engineering (required)MBA or Master's in Technology Strategy or Management (preferred)Experience:10–15 years in digital transformation or operational strategy5+ years designing or managing command/operations center modelsExperience leading transformations involving tools such as Splunk, ServiceNow, BMC, GrafanaCore Competencies:ITOM/ITSM operating modelsStrategic planning, KPI alignment, enterprise transformationBusiness-technology alignment and maturity modelingExecutive communication, facilitation, and change leadershipCertifications (Preferred):ITIL 4 Strategist or LeaderTOGAF / COBITProsci Change Management PractitionerOriginally posted on Himalayas

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