Digital Professional Development Specialist

The Society of Actuaries is seeking a Digital Professional Development Specialist to support and manage key aspects of their Learning Management System (LMS) and virtual learning programs. This role involves ensuring effective LMS adoption, delivering high-quality virtual events, and collaborating with various stakeholders to enhance user experience and program quality.ResponsibilitiesSupport and own designated functional aspects of LMS implementation, testing, and ongoing management in partnership with other departments and vendorsSupport and lead content upload, organization, and ongoing maintenance within the LMSProactively identify and maximize the use of LMS features and functionality to improve learning delivery, efficiency, and user experienceDevelop, configure, and maintain in-platform learning assets, templates, and content using LMS-native toolsCollaborate with E-learning and Content & Business Partnerships teams to ensure accurate course setup, consistency, and a high-quality user experiencePerform quality checks on content, workflows, and learner-facing functionality, promptly identifying and addressing issuesDevelop, maintain, and continuously improve user guides, FAQs, and training materials to support LMS adoption and effective useRun and interpret standard LMS reports related to user enrollment, participation, and program completion. Develop custom reports in collaboration with IT and vendors where requiredOwn the accuracy, integrity, and effective use of LMS-related data in Salesforce, including validation of data flows, reconciliation with LMS reporting, and development of reports to support program performance, enrollment tracking, and decision-makingProvide clear data summaries, detailed reports, and insights to internal teams to support decision-making, improvements, and stakeholder managementCoordinate and escalate technical issues to IT or vendors as needed, owning follow-through and resolutionReview LMS analytics, user feedback, and reporting to identify trends and inform ongoing program and platform improvementsServe as the primary point of contact for LMS-related questions for internal stakeholdersSupport the execution and quality of virtual events and programsSupport and own the functional implementation and ongoing use of virtual event tools, including but not limited to event mobile app, event platform(s), virtual production, recording vendors, and related data integrations, including Salesforce where applicableCreate and manage event project plans, including defined deliverables, milestones, and deadlinesServe as the primary technical owner for virtual events, providing guidance and real-time support to presenters, moderators, and attendees before and during eventsEstablish and manage event testing, rehearsal, and quality control procedures, including checklists and readiness standardsProduce comprehensive virtual event reports, including attendance, polling, Q&A data, and other data sourcesResearch and evaluate new tools, features, and practices to enhance digital learning and virtual event experienceLearn and apply SOA-approved technology tools to support event delivery and operational efficiencySome overnight travel requiredOther responsibilities as assigned are to support strategic functions and SOA initiativesSkillsBachelor's Degree in Communications, Education, Business Administration, Project Management, or other related areasOne to three years of experience in planning and delivering virtual programs and events and project managementAt least one year of hands-on experience working in an LMSExperience supporting users in a learning, education, or training environmentProficiency in Microsoft Office Suite and ZoomExperience supporting continuing education, certification, or professional learning programsExperience working with systems and data (especially LMS, event, or learning data in CRM or reporting tools like Salesforce) without being in a technical or IT roleExperience using virtual events platforms (e.g. InEvent)Experience using video hosting platforms (e.g. Vimeo, YouTube)Experience with video or image editingAssociation experienceBenefitsCompetitive CompensationGenerous Paid Time OffProfessional DevelopmentHealth and WellnessDisability CoverageRetirement PlanningMaternal/Paternal LeaveFlexible Work EnvironmentDiversity and InclusionCompany OverviewWith roots dating back to 1889, the Society of Actuaries (SOA) is the world’s largest actuarial professional organization with more than 32,000 actuaries as members. It was founded in 1949, and is headquartered in Schaumburg, Illinois, USA, with a workforce of 51-200 employees. Its website is https://www.soa.org.



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