Digital Design Support Technician

Parametrix is a 100% employee-owned consulting firm dedicated to delivering resilient infrastructure and sustainable solutions. They are seeking a Digital Design Support Technician to support civil engineering staff with Autodesk Civil 3D and Bentley OpenRoads Designer, focusing on troubleshooting and user assistance. Responsibilities Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests Skills Experience supporting or working with technical software in a professional environment A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate Comfort installing, configuring, and maintaining desktop applications in a Windows environment Strong communication skills and the ability to work patiently and effectively with engineers and technical staff An organized, detail-oriented approach to documenting issues, solutions, and setup steps Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided An interest in learning CAD systems, engineering workflows, and industry-specific tools over time Benefits Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance) Employee Stock Ownership Plan (financial profit sharing) Performance-based bonuses 401(k) Plan Paid Time Off (both vacation & sick/wellness time accruals) Paid Holidays Parental Bonding Leave Company Overview Parametrix is a civil engineering company that provides engineering, planning, and environmental sciences services. It was founded in 1969, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is