Digital Commerce Product Manager
Job Description:
ā¢ Act as a market-facing and internally facing product partner, collaborating across Sales, Service, Marketing, Operations, IT, and other stakeholders to identify business needs and opportunities within the Salesforce ecosystem
ā¢ Contribute to the development and execution of product roadmaps for assigned Salesforce feature areas (e.g., Sales Cloud, Service Cloud, Marketing Cloud)
ā¢ Support targeted outcomes and KPI objectives through prioritized features and technical enablers
ā¢ Prepare materials and participate in monthly product review meetings with senior product leadership
ā¢ Apply agile product management practices within assigned product areas
ā¢ Partner with Product Owners to translate business needs into clear requirements, user stories, and acceptance criteria
ā¢ Participate in backlog refinement, sprint planning, and feature acceptance activities
ā¢ Ensure delivered features meet business requirements and align with platform standards
ā¢ Lead and support feature deployment activities for Salesforce enhancements, including coordination of releases and post-release validation
ā¢ Partner with Change Management, Training, and Communications teams to ensure successful rollout and adoption of new features
ā¢ Develop and deliver enablement materials (release notes, job aids, FAQs) for internal users
ā¢ Monitor adoption and user feedback post-launch and identify opportunities for optimization
ā¢ Conduct regular competitive and industry analysis, with a focus on CRM and B2B best practices
ā¢ Participate in user research sessions, including interviews, ride-alongs, and usability testing with internal Salesforce users
ā¢ Analyze adoption metrics and business performance data to generate insights and inform product decisions
ā¢ Provide regular product updates to stakeholders through written and verbal communications
ā¢ Work closely with Engineering, Design, QA, and Salesforce Administration teams throughout the product development lifecycle
ā¢ Collaborate with Marketing and Enablement teams to support internal launch planning and messaging
Requirements:
ā¢ 5+ years of total professional experience
ā¢ 3+ years of experience in Product Management or a related role
ā¢ 3+ years of hands-on experience working with CRM platforms, preferably Salesforce
ā¢ Experience collaborating with cross-functional business and technology teams
ā¢ Demonstrated experience contributing to products or platforms supporting $10M+ in annual revenue or equivalent business impact
ā¢ Bachelor's degree required in Business Administration, Computer Science, or related field
ā¢ Willingness to travel up to 10%
Benefits:
ā¢ health insurance
ā¢ pre-tax spending accounts
ā¢ retirement benefits
ā¢ paid time off
ā¢ short-term and long-term disability
ā¢ employee stock purchase plan
ā¢ life insurance
Apply Now
Apply Now
ā¢ Act as a market-facing and internally facing product partner, collaborating across Sales, Service, Marketing, Operations, IT, and other stakeholders to identify business needs and opportunities within the Salesforce ecosystem
ā¢ Contribute to the development and execution of product roadmaps for assigned Salesforce feature areas (e.g., Sales Cloud, Service Cloud, Marketing Cloud)
ā¢ Support targeted outcomes and KPI objectives through prioritized features and technical enablers
ā¢ Prepare materials and participate in monthly product review meetings with senior product leadership
ā¢ Apply agile product management practices within assigned product areas
ā¢ Partner with Product Owners to translate business needs into clear requirements, user stories, and acceptance criteria
ā¢ Participate in backlog refinement, sprint planning, and feature acceptance activities
ā¢ Ensure delivered features meet business requirements and align with platform standards
ā¢ Lead and support feature deployment activities for Salesforce enhancements, including coordination of releases and post-release validation
ā¢ Partner with Change Management, Training, and Communications teams to ensure successful rollout and adoption of new features
ā¢ Develop and deliver enablement materials (release notes, job aids, FAQs) for internal users
ā¢ Monitor adoption and user feedback post-launch and identify opportunities for optimization
ā¢ Conduct regular competitive and industry analysis, with a focus on CRM and B2B best practices
ā¢ Participate in user research sessions, including interviews, ride-alongs, and usability testing with internal Salesforce users
ā¢ Analyze adoption metrics and business performance data to generate insights and inform product decisions
ā¢ Provide regular product updates to stakeholders through written and verbal communications
ā¢ Work closely with Engineering, Design, QA, and Salesforce Administration teams throughout the product development lifecycle
ā¢ Collaborate with Marketing and Enablement teams to support internal launch planning and messaging
Requirements:
ā¢ 5+ years of total professional experience
ā¢ 3+ years of experience in Product Management or a related role
ā¢ 3+ years of hands-on experience working with CRM platforms, preferably Salesforce
ā¢ Experience collaborating with cross-functional business and technology teams
ā¢ Demonstrated experience contributing to products or platforms supporting $10M+ in annual revenue or equivalent business impact
ā¢ Bachelor's degree required in Business Administration, Computer Science, or related field
ā¢ Willingness to travel up to 10%
Benefits:
ā¢ health insurance
ā¢ pre-tax spending accounts
ā¢ retirement benefits
ā¢ paid time off
ā¢ short-term and long-term disability
ā¢ employee stock purchase plan
ā¢ life insurance
Apply Now
Apply Now