Digital Automation Specialist

RLI Insurance Company is a unique insurance provider focused on delivering exceptional experiences through innovation. The Digital Automation Specialist will support process improvement initiatives by designing and maintaining automated workflows, enhancing customer-facing processes, and collaborating with various departments to drive digital solutions.ResponsibilitiesDesign, implement, and maintain automated workflowsDigitize and enhance customer-facing processes, focusing on data collection, e-forms, and digital journeysDevelop custom databases and internal applications for data tracking and collaborationDevelop dashboards to track key performance indicators (KPIs), workflow efficiency, user engagement and actionable insightsEnsure automation systems remain up to date, secure, and compliant with internal policies; troubleshoot as necessaryAct as the Process Improvement point of contact within Innovation Management for Digital Solution inquiries from internal stakeholders and support users in adopting workflowsSupport the documentation of current-state processes and proposed improvements, including the development of business cases, cost-benefit analyses, return on investment and risk assessmentsCollaborates with internal stakeholders across Underwriting, Risk Services, Operational Support and IT to define project scope, test and pilot digital solutions, identify process constraints, ensure best practices with respect to software development life cycle, and drive process improvement and automation initiativesProactively participate in broader Innovation Management & Policy Development departmental initiatives as neededSkillsTypically requires an associate's degree in business administration or a related field1+ years of related experience[OR] equivalent level of education and experienceStrong analytical thinking and problem-solving skillsProficiency in various digital tools including but not limited to, Microsoft specific tools such as Power Automate (Flow creation, conditional logic, connectors), Power BI (DAX, Power Query, data visualization), Microsoft Lists (custom views, integration with Teams and Power Automate), various other visual collaboration and process documentation tools, and EasySend (digital form/journey builders)Ability to implement alternative digital strategies in response to evolving opportunitiesBenefitsAnnual bonus plansEmployee stock ownership plan (ESOP)401(k) — automatic 3% company contributionAnnual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)Paid time off (PTO) and holidaysPaid volunteer time off (VTO) to support our communitiesParental and family care leaveFlexible & hybrid work arrangementsFitness center discounts and free virtual fitness platformEmployee assistance programComprehensive medical, dental and vision benefitsFlexible spending and health savings accounts2x base salary for group life and AD&D insuranceVoluntary life, critical illness, & accident insurance for purchaseShort-term and long-term disability benefitsTraining & certification opportunitiesTuition reimbursementEducation bonusesCompany OverviewRLI is a U.S.-based specialty insurer that serves niche property, casualty and surety markets. It was founded in 1965, and is headquartered in Illinois City, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.rlicorp.com/.Company H1B SponsorshipRLI Insurance Company has a track record of offering H1B sponsorships, with 6 in 2025, 6 in 2024, 13 in 2023, 4 in 2022, 7 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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