Digital Applications Support Analyst, AT
Hybrid/New York, NY Salary Range: $100,000- $135,000 Apple Bank is seeking a Digital Applications Support Analyst to join our IT Division to provide technical support on the Banks EFT platforms and applications, including debit card processing channels with Visa/FIS CMS platform and the Banks ATM fleet. The individual in this position will act as the liaison between the Banks various EFT operations lines of business and our service providers, allowing for the deliverance of exceptional service to our customers. ESSENTIAL DUTIES & RESPONSIBILITIES Assist EFT Manager in providing day-to-day support on the EFT debit card platform including Visa card processing/terminal driving, as well as FISs CMS platform. Provide day-to-day technical assistance in a liaison role between the Banks service vendor providers Visa & FISs Card Base Team, and our Digital Banking EFT Operations Unit as directed by the EFT Manager Create tickets against vendors for EFT issues and work with other peer IT departments including Core, Help Desk, Network/Telecom and Infrastructure to rapidly resolve them; communicate and escalate issues to the Manager as needed. Support Manager on the implementation projects that that include new or enhanced EFT platforms and associated software applications. Oversee vendors changes & releases to the production platform effectively; perform system setup for EFT business line as needed. Remain current on technology architecture and various systems components for EFT platforms, including interfaces and dataflow to other vendor components, as well as to Core. Evaluate technology & architecture deliverables for current and new technology. Help maintain knowledge base including architecture, configuration and other software artifacts including but not limited to release notes. Alert and escalate any vendor support issues to senior management and work to identify problems and improve application support service levels Support EFT Manager in departmental audits, IT risk examination and external regulatory exams; execute corrective action (if needed) in a timely manner. Maintain the confidentiality of the Banks customers. Perform other duties as requested. SKILLS, EDUCATION, & EXPERIENCE Bachelors degree in Technology/Computer Science preferred. 3 + years of experience in Technology Support required. Knowledge of Card processing, terminal driving, and ATM ecosystem is a must. Core banking knowledge and interfaces helpful. Familiarity with FIS IBS Core banking, FIS Card base CMSe preferred. Demonstrated experience with Visa debit card system and associated interfaces between FIS and Visa including AP (authorization processing) files a plus. Familiarity with ISO 8583 messaging protocol preferred. Knowledge of ATM ecosystem will be a distinct advantage. Must have knowledge of regulatory policies including BSA/AML, privacy, and PCI compliance amongst others. Must be familiar with applicable regulatory policies for cards including PCI compliance. Experience in resolving and working through escalated and complex customer issues. Solid problem-solving skills. Excellent interpersonal communication (verbal + written) skills Ability to operate in a fast-paced and ever-changing environment. Ability to identify service opportunities and provide exceptional satisfaction to internal customers. Superior Microsoft Office skills including presentation skills. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly. When you join the Apple Bank team, youll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience. For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success. Whether youre just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. Well support you in developing your potential to the fullest, while you contribute to our growth and success. Apple Banks employment policy is to provide equal opportunity to all persons. We have made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at [email protected]. EEO is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Supplement: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf The Pay Transparency Notice: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Know Your Rights: https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf
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