DHL – Cargo Claims Handler – Plantation, FL

Job title: Cargo Claims Handler
Company: DHL

Job description: About DPDHL and IRM:

Deutsche Post DHL (DPDHL) the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our Americas region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of DPDHL, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in Americas at Plantation, Florida.


Job Purpose:

Help achieve the IRM vision of being the highest performance shared service provision within DHL, while contributing added value to the group. This role is responsible for applying professional cargo claims knowledge, administration, and processing claims with IRM Shared Service. You must be able to work in a high volume environment and Cargo experience highly preferred.

The Cargo Claims Handler is expected to make independent decisions regarding the disposition (deny/settle/negotiate) of cargo claims. This is not a data entry or administrative role.


Your Tasks:


Monitor claims intake mailbox and claims portal, analyze information, and enter data to initiate claims investigations
Create reports and coordinate monthly phone calls with external and internal customers to track claims and identify obstacles to timely claims resolution
Communicate requests for further information, denials and findings to claimant based on independent evaluation of the claim
Maintain knowledge of claims procedures, SOPs, customer & carrier contracts to ensure claims are adjusted accurately and timely
Manage relationships with internal DHL Global Forwarding business partners to ensure claims management supports their goals and business strategy.
Your stakeholders are GBS IRM Claims Management; DHL Global Forwarding and other business units; and External customers and claimants

Your Profile:


Bachelor Degree (Preferred) or equivalent claims experience
1+ years of cargo claims handling (Preferred)
Experience in Logistics (Preferred)
Experience working with a Risk Management Information System (Preferred)
Knowledge of insurance programs with insurance deductibles
Knowledge on how to apply process improvements
Understands claim contract language and insurance policy language

We offer:


Great opportunity to work for the biggest logistics company in the world
International and virtual environment
Flexibility and great opportunity to learn
Tempting Compensation and benefits
DPDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.

Equal Opportunity Employer, Disability/Vets. here for EEO Statements and Reasonable Accommodations.

Expected salary:
Location: Plantation, FL

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