Detection and Investigation Analyst - Retail Bank Operations
About the position You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You'll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you're ready for exciting new challenges in your career, bring your passion and expertise to PNC. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Detection and Investigation Analyst within PNC's Retail Bank Operations organization, this is a remote position that can sit within the PNC footprint, although it may not be available in all jurisdictions. Responsibilities • Participates in reviewing and investigating customer cases, reports, and work for potential and actual loss. • Minimizes fraud, AML and/or organizational risk. • Responsible for early detection of suspicious activity, control and prevention of losses. • Under supervision, researches and analyzes bank activities and reports to detect and prevent possible fraudulent and illegal activities. • Escalates issues as appropriate. • Uses defined research procedures to identify and resolve issues. • Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. • Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. Requirements • Ability to multitask. • Analytical skills/Critical Thinking - ability to analyze data and make decisions quickly. • Strong attention to detail. • Typically requires 1+ years of related experience. Nice-to-haves • Analytical Thinking • Customer Solutions • Decision Making • Operational Risks • Problem Resolution • Researching • Risk Mitigation Strategies Benefits • Medical/prescription drug coverage (with a Health Savings Account feature) • Dental and vision options • Employee and spouse/child life insurance • Short and long-term disability protection • 401(k) with PNC match • Pension and stock purchase plans • Dependent care reimbursement account • Back-up child/elder care • Adoption, surrogacy, and doula reimbursement • Educational assistance, including select programs fully paid • A robust wellness program with financial incentives • Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year depending on career level and years of service. Apply tot his job