Desktop Support Technician - Colorado (Remote) - 12+ Months Contract
Job Title: Desktop Support Technician
Location: Colorado (Remote)
Duration: 12+ Months Contract
Job description:
• Provide Tier I and II support for a wide range of enterprise and agency IT service offerings.
• Effectively and efficiently resolves incoming Tier I and II support tickets through preferred channels, and escalates for support when necessary.
• Use documented processes and procedures to assist during service outages (emergency and planned).
• Provide outage status updates when prompted by users.
• Ensure that all tickets opened related to the outage are appended to the parent ticket in the ticket management system.
• Effectively communicates situational data to peers and partners as defined by Clients.
• Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system.
• Written communication to document issues and steps taken to resolve incidents.
• Share information and ideas, communicate constructively about issues, and help to build a culture of teamwork.
• Answer customer questions related to clients policy and procedures.
• Responds to accessibility accommodation requests in a timely manner, escalating to the Technology Accessibility Program (TAP) team, when needed.
Apply Now
Location: Colorado (Remote)
Duration: 12+ Months Contract
Job description:
• Provide Tier I and II support for a wide range of enterprise and agency IT service offerings.
• Effectively and efficiently resolves incoming Tier I and II support tickets through preferred channels, and escalates for support when necessary.
• Use documented processes and procedures to assist during service outages (emergency and planned).
• Provide outage status updates when prompted by users.
• Ensure that all tickets opened related to the outage are appended to the parent ticket in the ticket management system.
• Effectively communicates situational data to peers and partners as defined by Clients.
• Provide customer service skills; oral or typed communication to provide ticket status information to end users upon request by querying the ticket management system.
• Written communication to document issues and steps taken to resolve incidents.
• Share information and ideas, communicate constructively about issues, and help to build a culture of teamwork.
• Answer customer questions related to clients policy and procedures.
• Responds to accessibility accommodation requests in a timely manner, escalating to the Technology Accessibility Program (TAP) team, when needed.
Apply Now