Desktop Support Engineer (remote)

Long Beach Unified School District is looking for a Desktop Support Engineer to provide technical support to our clients. You will assist with the installation, upgrading, and troubleshooting of hardware and software systems. We'd like to meet you if you're computer-savvy and like assisting end consumers. To be successful in this profession, you need have a problem-solving mindset as well as the... ability to provide clear technical instructions. Remote troubleshooting approaches should also be familiar to you. Finally, you will provide timely and accurate customer service while increasing client satisfaction.

Responsibilities;
• Handle user complaints about hardware, software, and networking.
• Show consumers how to install software and computer peripherals.
• To diagnose issues, ask specific inquiries.
• Simple, step-by-step instructions should be provided to users.
• Alternate routes should be tried until an issue is resolved.
• Keep logs of technical concerns and remedies.
• Send unsolved concerns to the next level of assistance.
• Check in with clients to confirm their systems are operational.
• Customer comments and possible product requests should be reported.

Requirements;
• Work experience as a Desktop Support Engineer, Technical Support Engineer, or a similar job is required.
• Practical familiarity with Windows, Linux, and Mac OS environments
• Knowledge of office automation devices and computer peripherals such as printers and scanners is required.
• Understanding of network security techniques and anti-virus software
• Capability to troubleshoot remotely and provide clear instructions
• Outstanding problem-solving and multitasking abilities
• Attitude toward customers
• Bachelor of Science in Computer Science or a related discipline

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