Desktop Support Engineer (Level 1 & 2) 3rd Shift - Remote - Contract (Client in Newark, NJ)- B4006B
Our direct client is looking for a Desktop Support Engineer (Level 1 & 2) 3rd Shift for a Remote Contract position (Client in Newark, NJ). Note: This position will be on site for the first month and then remote after that. J0B DESCRIPTION: - We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. - This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. This position will be on site for the first month and then remote after that. - Troubleshoot Desktop LAN, server, wi-fi and connectivity issues. - Utilize ticketing system to track email submissions and managing phone support efforts. - Manage Windows Active Directory and Exchange. - Work closely with other IT employees on system maintenance and configuration projects. - Work closely with other employees on interdepartmental projects. - Maintain accurate asset management records. - Work with vendors and manufacturers on repair and maintenance of IT equipment. Requirements - College degree and/or 4-6 years' experience providing end user support - Ability to help employees solve hardware and software problems and fulfill requests. - Experience with Windows Active Directory& Office 365. - Experience troubleshooting network issues in large office /Enterprise setups. - Experience supporting and troubleshooting printer systems. - Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. - Strong customer service and communication skills. - Experience taking user calls utilizing an IVR system, preferably Avaya. - Must be able to cover one weekend shift and holidays that land on your coverage days. - Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus. - MDM experience, specifically Airwatch, is a plus. SKILL MATRIX: - Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. - Required - Experience taking user calls utilizing an IVR system, preferably Avaya. - Required - Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. - Required Question 1: Where is the candidate currently geographically located? Question 2: Please confirm your candidate is comfortable working onsite for the first month and then remote after that. Question 3: Please confirm if not local, your candidate will come onsite for the first month. Question 4: This is a 3rd shift position. Are you fine with it? Location: Remote (Client in Newark, NJ) Type: Contract Remote About the Company: Technovision Inc Apply tot his job