DesignOps Specialist

Join Our Mission: Help the Helpers with JaneLet’s kick things off with a quick intro. Jane is a team that’s all about fostering growth, spreading delight, and serving our healthcare community. We’re looking for people who are ready to jump in and join us as we simplify the lives of healthcare practitioners and patients every day. At Jane, success means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. And guess what? Jane is a remote-first company, so every role, including this one, gives you the freedom to work from anywhere in Canada.Your Role in Our JourneyWe believe great design is one of the most powerful ways we can help our customers — and as our design team grows, we’re ready to bring on our very first Design Operations Specialist.You’ll be the heartbeat of our Design Ops, helping us streamline processes, organize our research, and nurture a thriving, creative, and human-centered design culture. Think of yourself as an enabler: your work lets our designers focus on what they do best — crafting thoughtful, user-centered experiences — by making sure the operational side of design runs smoothly behind the scenes.This is a highly collaborative role where you’ll partner with Product Design, Marketing Design, and Research across Jane. It’s also a unique opportunity to help shape how Design Ops shows up at Jane from the ground up.Learn More About UsWe're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.We're a company that is growing rapidly, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, we would love to hear from you.No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews.If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!The Impact You Could HaveResearch operations - Coordinate research efforts and maintain a centralized view of studies and sentiment (like SUPR-Q) to help teams build on insights, understand customer perception, and measure design impact.Team Support & Rituals - Support rituals like weekly syncs, critique, and craft sessions to help foster a strong, connected design culture.Design Systems & Process Enablement - Collaborate with design leaders and cross-functional partners to document and evolve systems, principles, and best practices.Tooling and Systems - Manage tooling and systems (Figma, Miro, Looker, Monday.com), keeping access organized, efficient, and looking for opportunities to automate.Project & Workflow Management - Intake and organize creative briefs, and support project tracking and hygiene across Product and Marketing Design.Team Enablement - Support designer onboarding and offboarding to ensure teammates feel welcomed, equipped, and aligned with our ways of working.The Experience We Feel We NeedOrganized and proactive: You love bringing order to chaos, and you take pride in enabling others to do their best work.Collaborative by nature: You thrive in cross-functional environments and love building bridges between people and teams.Detail-oriented but flexible: You see the small stuff and you can zoom out to adapt processes as needs evolve.Deep respect for the craft of design: You might not be a designer yourself, but you understand the rhythms of creative work and advocate for what design needs to succeed.Kind, curious, and action-oriented: You embody Jane’s brand values — helpful, human, and delightful.Nice-to-haves (but not required):Previous experience supporting UX research operations or design systems management.Familiarity with tools like Figma, Miro, Jira, Looker, and Monday.com.Experience supporting scaling design organizations, especially in SaaS or health tech.Compensation Expectations for the RoleJane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $73,100 and maximum annual salary of $109,600. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a starting salary of $86,800.It's also possible to join Jane at a salary above or below this, which would mean a salary below $86,800 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $86,800 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on this link here for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.More information on our benefits can be found here!

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