Design Lead - Innovation

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together SUMMARY Joining the Incubation Lab, you will be part of a design and technology team re-imagining human-centered design innovation and rapid concept development. This role focuses on defining, envisioning, and shaping differentiated customer experiences that empower individuals to live their best lives. You will collaborate across the organization to define "big bets" by contributing high-quality visual assets, identities, and interfaces that make complex, abstract ideas simple and tangible. PRIMARY DUTIES Deliver excellence by upholding a high bar for design craft, strategic thinking, and execution. Define the mood, tone, look, and feel for future products and translate them into high-quality prototypes. Elevate visual design standards across various outputs, from consumer-facing apps to patient-journey storytelling. Provide thought leadership to ensure the organization stays ahead of emerging technologies and trends. Present and persuasively communicate design rationale to stakeholders at all levels. Craft engaging interfaces balancing aesthetics with usability across platforms like web, mobile, and kiosk. Develop strong visual identities and early-stage experiences from scratch to spark excitement and alignment. Connect teams to possible futures through artifacts ranging from paper sketches to polished interfaces. COMPETENCY Visual Storytelling: Deep attention to detail in typography, motion, copy, and art direction. Systems Thinking: Strong understanding of component-based design systems. Collaboration: Growth-minded approach contributing to a culture of critique and curiosity. Accountability: Ability to prioritize effectively and deliver high-quality work in dynamic environments. Technical Craft: Deep command of foundational principles including grid, composition, and color. Communication: Ability to simplify complex ideas for diverse audiences. REQUIRED EDUCATION BA/BS in Graphic Design, User Experience, Visual Communication, Digital Media, or a related field—or equivalent practical experience. EXPERIENCE 7+ years of hands-on design experience in fast-paced environments. Exceptional portfolio spanning multiple mediums with an emphasis on interface or screen-based experiences. Proven track record of delivering exceptional work and contributing to great products. LANGUAGE SKILLS Strong verbal and written communication skills. QUALIFICATIONS Software Proficiency: Figma and Adobe Creative Suite. Prototyping (Required): Demonstrated ability to prototype at multiple fidelities using tools like Figma, ProtoPie, Principle, or Framer. AI Integration: Hands-on experience applying AI tools (e.g., Adobe Firefly, Midjourney, Galileo AI) within a design practice. Legal: Must be legally authorized to work in the United States without future sponsorship. Preferred: Motion design skills (After Effects, Lottie) and familiarity with front-end libraries/frameworks. PHYSICAL DEMANDS Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools. Ability to see and read computer screens and printed documents, as well as adjust focus. Prolonged periods of looking at a computer screen. WORK ENVIRONMENT: Remote EXPECTED HOURS OF WORK: Standard business hours, Monday through Friday (EST) TRAVEL: Occasionally travel for workshop. ADA Statement To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $82 — $82 USD New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . If you suspect fraudulent activity, please contact us immediately at [email protected] .