Department Head — Call Center
Job Description:
• Line management of up to 200 employees working remotely (home office)
• You motivate and develop your team leaders and employees to deliver top performance
• Manage day-to-day operations with responsibility for the revenue/results of your department
• Accountable for meeting defined service KPIs
• Serve as a direct point of contact for our business clients
• Work closely with senior management
Requirements:
• Completed commercial vocational training and/or a university degree
• Solid experience in team leadership
• Several years of operational experience in a call center
• Sales- and customer-oriented mindset and approach
• Goal- and results-oriented working style
• High social competence and emotional intelligence
Benefits:
• 100% remote (home office)
• Good opportunities for advancement
• Independent work in a collegial and highly motivated team
• Flat hierarchies and fast decision-making processes
• Trust-based/flexible working hours
• Permanent full-time employment
• 28 days paid vacation
• Attractive shopping discounts with exclusive partners
Apply tot his job
Apply To this Job
• Line management of up to 200 employees working remotely (home office)
• You motivate and develop your team leaders and employees to deliver top performance
• Manage day-to-day operations with responsibility for the revenue/results of your department
• Accountable for meeting defined service KPIs
• Serve as a direct point of contact for our business clients
• Work closely with senior management
Requirements:
• Completed commercial vocational training and/or a university degree
• Solid experience in team leadership
• Several years of operational experience in a call center
• Sales- and customer-oriented mindset and approach
• Goal- and results-oriented working style
• High social competence and emotional intelligence
Benefits:
• 100% remote (home office)
• Good opportunities for advancement
• Independent work in a collegial and highly motivated team
• Flat hierarchies and fast decision-making processes
• Trust-based/flexible working hours
• Permanent full-time employment
• 28 days paid vacation
• Attractive shopping discounts with exclusive partners
Apply tot his job
Apply To this Job