Dental Insurance Billing Expert (Denial Recovery + Appeals) — Client-Facing - Contract to Hire

We are a growing dental revenue cycle services startup helping dental clinics recover denied claims, reduce AR days, and increase monthly collections. We are looking for an experienced Dental Insurance Billing Expert who can support both service delivery and sales calls by providing expert technical credibility and payer-specific billing insights. This role is ideal for a senior dental biller who has deep experience handling denials, appeals, payer rules, and insurance claim workflows — and can speak confidently with dental office managers. Key Responsibilities A) Claim Denial & AR Recovery Review denied and underpaid dental claims Identify root cause and recommend fixes Create and submit appeals and supporting documentation Track payer responses and follow up until resolution Recover revenue from outstanding A/R within the most recent 60 days (denied or unpaid claims) B) Appeals & Documentation Write strong appeal letters (payer-specific) Identify missing documentation (x-rays, narratives, perio charts, etc.) Suggest corrections to CDT codes, modifiers, and claim submission details C) Sales Call Support (Very Important) You will join some sales calls with potential clinics to answer: Denial code reasons How to fix recurring payer issues Typical mistakes offices make with claims Examples of how you’ve overturned denials in the past (You will not need to “sell” — your role is to provide expert authority.) Required Experience / Skills We are ONLY looking for someone with strong dental billing & payer experience, not general medical billing. Must Have: 8+ years dental billing / dental RCM experience Strong background in denials & appeals (not only payment posting) Familiar with major payers (Delta Dental, BCBS, Aetna, Cigna, Medicaid, etc.) Knowledge of CDT codes, claim narratives, documentation standards Experience working with EOBs, claim forms, insurance portals Comfortable speaking on Zoom calls with clinics Strong spoken and written English Bonus Skills: Experience with Dentrix / Eaglesoft / OpenDental Knowledge of NC Medicaid dental rules Experience with 835/837 claims workflows Tools & Systems Dental software: Dentrix, OpenDental, Eaglesoft (or similar) Insurance portals: Availity, payer portals, Medicaid sites Communication: Zoom + Slack + Google Drive Tracking: spreadsheets or CRM Working Hours / Commitment Start part-time (10–15 hrs/week), potential to grow Must be available for some US business hour calls (scheduled in advance) Long-term opportunity available for the right person Apply tot his job