Dental Customer Care-Claims Specialist (Temporary)
Works under direct supervision within the dental claims and customer care department. This blended role handles inbound calls from members, providers, clients, employers, and brokers, while also processing routine dental claims in accordance with established performance expectations, service philosophy, and service level agreements.
NOTE: This is a temporary assignment, requires five days a week remote work within a 50-mile radius of the Brooklyn or Centerville, Ohio offices, Monday through Friday.
Responsibilities
• Utilizes multiple systems, applications, and reference tools, provides customer services via inbound call queues, while also processing routine dental claims.
• Performs other duties as assigned.
Qualifications
• 1 year customer service and/or claims experience, preferably in a call center in the health or dental insurance industry, or a dental providers office.
• Basic Microsoft Office skills.
• Basic knowledge of dental benefits, services, terminology, and American Dental Association coding.
• Knowledge of standard customer service best practices and principles.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
Apply Now
Apply Now
NOTE: This is a temporary assignment, requires five days a week remote work within a 50-mile radius of the Brooklyn or Centerville, Ohio offices, Monday through Friday.
Responsibilities
• Utilizes multiple systems, applications, and reference tools, provides customer services via inbound call queues, while also processing routine dental claims.
• Performs other duties as assigned.
Qualifications
• 1 year customer service and/or claims experience, preferably in a call center in the health or dental insurance industry, or a dental providers office.
• Basic Microsoft Office skills.
• Basic knowledge of dental benefits, services, terminology, and American Dental Association coding.
• Knowledge of standard customer service best practices and principles.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
Apply Now
Apply Now