Delta Vacations Senior Analyst, Digital Channels

UNITED STATES, GEORGIA, ATLANTA DLV REV MGMT & STRAT INITIATIVES 22-JAN-2026 REF #: 30982 HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES) Delta Vacations, a Delta Air Lines Company, is seeking a Senior Analyst, Digital Channels. They will extract, synthesize, and analyze data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact. ESSENTIAL FUNCTIONS • Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting. • Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends. • Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to collaborators across the organization. • Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and committed solutions. • Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware. • Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others. HIGH ACCOUNTABILITY FUNCTIONS • Deliver strategic, data-driven recommendations to leadership that influence business decisions. • Lead projects and serve as a subject matter expert, mentoring and training team members when needed. • Independently performs complex, high-impact analysis and applying problem-solving skills to deliver actionable insights. OTHER DUTIES • Regularly evaluate processes and make recommendations to improve efficiency. • Participate in meetings pertaining to assigned responsibilities; organize and lead as required. • Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments. • Follow all corporate and departmental policies/procedures and applicable governmental regulations. • Potential opportunities for domestic and/or international travel to fulfill assigned responsibilities or development. CORE PROFICIENCIES • Must possess strong analytical skills. • Define problems, collect data, establish facts, draw valid conclusions, and solve problems in a timely and accurate manner while demonstrating sound judgement and reasoning skills. • Perform work that is varied and may be somewhat difficult in nature. • Prioritize and successfully manage multiple projects and deadlines simultaneously. • Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers. WORK ENVIRONMENT DLV Corporate Headquarters, Atlanta GA SALARY RANGE $53,072 - $89,513 annually POSITION TYPE/STANDARD SCHEDULE Full-Time Monday through Friday; 8 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING Delta Vacations values care, integrity, resilience, servant leadership, and collaboration. Our employees are an important key to our success. Join us to explore a career, see the world, and enjoy great compensation and benefits. • Competitive salary, profit-sharing program, recognition, and performance incentives. • 401(k) with generous company contributions up to 5%. • Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave. • Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits. • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. • We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources. • Domestic and International space-available flight privileges for employees and eligible family members. • Career development programs to achieve your long-term career goals. • Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare. WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) • Candidates for this position may have completion of a Bachelor’s degree from four-year college or university; or 3-4 years of professional work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred) • Strong PC skills including MS Excel, Word, and PowerPoint • Four years experience working in Analytics, Strategy, Customer Insights, or similar field • Three years experience with Adobe Analytics and other web analytics tools • Consistently prioritizes safety and security of self, others, and personal data • Embraces diverse people, thinking, and styles • Possesses a high school diploma, GED, or high school equivalency • Is at least 18 years of age and has authorization to work in the United States WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) • Experience with survey platforms (Qualtrics, Medallia, etc.) • Experience with data visualization and analytics tools such as PowerBI, Tableau, SAS, SQL, or similar tools • Travel industry experience Apply tot his job