Degree Program Operations Specialist - EMEA (London, Remote Based)
About Coursera Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025. Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning. Institutions worldwide rely on Coursera to upskill and reskill their employees, students, and citizens in high-demand fields such as GenAI, data science, technology, and business, while learners globally turn to Coursera to master the skills they need to advance their careers. Coursera is a Delaware public benefit corporation and a B Corp Why Join Us At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter. We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below. Job Overview The Coursera Degrees segment partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The Degrees Success team works cross-functionally with marketing, enrollment representatives, data science and technical operation teams to help partners meet their recruitment goals. The Degree Program Operations Specialist will be part of the Degrees Success Team, supporting select North American and European degree programs. This role serves as a key operational contact for university partners, ensuring smooth cohort launches and closes, resolving learner account issues, and equipping partners with the knowledge and tools needed to successfully manage their programs. The ideal candidate is detail-oriented, proactive, and comfortable managing multiple workflows in a fast-paced, partner-facing environment. Responsibilities: Cohort & Operational Management Coordinate key milestones required for cohort launches and closes, including course mapping, grading timelines, and workflow completion. Send proactive reminders and maintain operational trackers to ensure adherence to program timelines. Partner Triage & Learner Account Support Diagnose and guide resolution of student account linking issues, including email access and data discrepancies. Review program rosters to identify linkage gaps and proactively notify partners of required actions. Monitor ticketing systems and support dashboards to ensure visibility into open issues and timely resolution. Platform Training & Enablement Provide partner training and guidance on Coursera Admin tools and platform workflows. Support onboarding activities such as orientation setup, Zoom access, course shell creation, grading processes, and student tool access. Partner with Technical Account Management and Product Support teams to remove operational blockers and support successful learner enrollment. Basic Qualifications 4/5+ years of professional experience in operations, program coordination, partner support, customer success, or a related function. Experience working in a partner-facing or customer-facing role, preferably in a technical or SaaS environment. Demonstrated ability to manage multiple workflows simultaneously and drive tasks to completion with strong attention to detail. Ability to analyze basic data (e.g., rosters, account status, enrollment records) to identify discrepancies and recommend next steps. Strong written and verbal communication skills, with the ability to clearly explain technical processes to non-technical stakeholders. Proven ability to operate effectively in a fast-paced, evolving environment with a high degree of ownership and accountability. Preferred Qualifications Experience triaging support requests and coordinating with cross-functional teams to resolve issues. Strong working knowledge of Google Workspace (particularly Google Sheets) and comfort maintaining operational trackers and dashboards. #LI-NL1 Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected]. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice . To protect against recruitment fraud, please note that Coursera recruiters will only communicate with candidates using official coursera.org email addresses. We do not conduct interviews or negotiate offers via personal or non-coursera.org accounts.