Database Support Engineer - APAC

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity.We're looking for a versatile Database Support Engineer to join our Technical Services team. While deep database expertise is at the core of this role, you'll work across our entire technology stack — from PostgreSQL/TimescaleDB to Kubernetes, AWS/Azure cloud infrastructure, and more.This isn’t just a database job. You’ll work at the intersection of databases, cloud infrastructure, and modern platform engineering. Every day brings different challenges — from optimising complex analytical queries to troubleshooting cloud, Kubernetes, and features built on top of the database that run through separate services. From network issues to using browser DevTools to trace API failures, you’ll help customers across the stack.You’ll build expertise across our entire platform while deepening your database knowledge. If you enjoy variety, solving hard technical problems, and working directly with customers, this role gives you all of that — in abundance.Be familiar with TimescaleDB! It's essential that you sign up for the free trial and test it out before you apply and interview. https://console.cloud.timescale.com/signupCheck out a tutorial here: https://docs.tigerdata.com/tutorials/latest/real-time-analytics-transport/TigerData is a remote-first company. This is a full-time position with priority towards the APAC time zones.This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts.While this is a standard weekday role, there may be occasional on-call coverage required.What You'll DoCustomer SuccessProvide technical support to customers experiencing database and platform issuesTranslate complex technical concepts into clear, actionable guidanceCollaborate with customers to understand their use cases and optimise their implementationsDeeply understand customer pain points and challenges to deliver solutions that truly address their needsBe a trusted advisor to customers and help them succeedManage customer cases from beginning to end.Database ExcellenceTroubleshoot and optimise PostgreSQL and TimescaleDB performance issuesHelp implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregatesAnalyse complex query execution plans and resolve performance bottlenecks, including best practices, backup/restore, migrations, etcPL/pgSQL procedures for data operationsTest new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilitiesPlatform & InfrastructureInvestigate issues across the full stack — from application layer to database internalsIntegrate and troubleshoot platform featuresInternal CollaborationSupport internal teams, including Solutions and Customer Delivery, with your extensive debugging knowledge across all product featuresPartner with Engineering teams to get to the bottom of complex issues and identify root causesEnable faster resolution of customer issues through cross-team knowledge sharingInnovation & GrowthUse AI to accelerate your workContribute to platform improvements based on real-world customer needsStay current with PostgreSQL, TimescaleDB, and cloud technology advancementsDocument to support team knowledge sharingWhat Success Looks LikeCustomers trust your technical guidance and expertiseYou help solve complex issues that span multiple parts of the stackYou contribute to making our platform more reliable and performantYour team relies on your versatility and problem-solving abilitiesYou're continuously learning and sharing knowledge with the teamWhat We're Looking ForMust-Have SkillsStrong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internalsProficiency in CLI — Comfortable in command-lineSQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate youPerformance analysis — Reading logs, metrics, and identifying bottlenecksExperience with TimescaleDB, other relational databasesBackground in customer-facing technical rolesCuriosity or experience with AI in databasesAbility to learn quickly across diverse technical domainsStrong communication skills — you can explain technical concepts clearlyNice to Have SkillsCloud platforms — Experience with AWS/Azure services and cloud architectureKubernetes — Understanding of container orchestration, pods, services, and resource managementBrowser DevTools debugging — Using browser console, Network tab, and developer tools to diagnose frontend and API issuesOur Commitment:We respond to every applicant.We review applications fairly and objectively, and shortlist based on relevant skills and experience.We ensure clear and timely communication throughout your candidate journey.We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.About Tiger Data Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger DataWe embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch , sharing workout routines , or discussing your favorite plants and pets , you'll find your community here.Our Tech Stack:We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabaseWhat We Offer:(Please note that benefits may vary based on country.)Flexible PTO and comprehensive family leaveFridays off in August Fully remote opportunities globallyStock options for long-term growthMonthly WiFi stipendProfessional development and educational resources Premium insurance options for you and your family (US-based employees)Ready to join the future of PostgreSQL? We can’t wait to meet you.

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