Data Operations Graduate (Remote - Work from Anywhere)

Work from anywhere, impact everywhere Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 180 Xapiens that work remotely from 40+ countries around the world. Our beginning: A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country. To achieve that, we search the world for the best people for the job. We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done. Risk is inherent in all of our business activities and managing risk well is the responsibility of every Xapien. Sound risk management enables us to serve our customers and deliver value for our shareholders, and helps make Xapo a great place to work. Although we are headquartered in Gibraltar, this is a full time, 100% remote position Work from anywhere! Our Graduate Programme We are searching for individuals at the start of their working life looking to propel their careers and make an impact in the Fintech, Banking, and Blockchain space. As part of our innovative business, you'll embark on a journey of professional growth, tackling real-world challenges, and shaping the future of Banking. From collaborating with top-tier professionals in this industry to leveraging cutting-edge technologies, this role promises a thrilling adventure filled with learning, creativity, and endless possibilities. Our Graduate Programme runs for a period of 12 months giving successful graduates the opportunity to become a full time Xapien once the programme has concluded. This role would therefore be a 12 month contract. Position overview As a Data Operations Graduate, you will play a crucial role in supporting the Data team through a variety of administrative and operational tasks. This position offers a unique opportunity to learn our data processes from the ground up by initially handling them manually. The ultimate goal is for you to leverage this deep understanding to enhance the team's efficiency and scalability by utilizing cutting-edge technologies like Generative AI, and AI Agents to drive intelligent automation. Responsibilities Operational & Administrative Support: Manage and triage the Data team’s JIRA board to ensure tickets are accurately assigned and their statuses are kept up-to-date. Oversee all Looker user permissions, including license assignments and conducting routine access reviews to ensure compliance. Compile and distribute regular status reports on ongoing projects and team performance to relevant stakeholders. Conduct administrative follow-ups with stakeholders to ensure project milestones are consistently met. Intelligent Automation & Reporting: Develop, maintain, and monitor dashboards for key operational metrics, covering data quality, platform observability, and governance. Analyze operational data to identify trends, uncover bottlenecks, and propose opportunities for process improvement. Design and implement intelligent automation solutions by leveraging Generative AI, Large Language Models (LLMs), and AI Agents. This includes using advanced prompting techniques to streamline workflows, automate reporting, and enhance operational efficiency. Skills needed Strong organizational skills with an exceptional eye for detail. A curious, proactive and solution-oriented mindset, with the ability to work autonomously. A genuine and demonstrable interest in data, process optimization, and emerging technologies, particularly GenAI, LLMs, and AI Agents. Excellent communication skills, both written and verbal, for effective collaboration with a diverse range of stakeholders. Exceptional analytical, critical thinking, and problem-solving abilities. Other requirements A dedicated workspace. A reliable internet connection with the fastest speed possible in your area. Devices and other essential equipment that meet minimal technical specifications. Alignment with Our Values and the Xapo Values-Driven Leadership principles. Why work for Xapo? IMPACT GLOBALLY, WORK REMOTELY. Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world. Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals. At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders. Xapo Device Policy Consultants joining Xapo Bank must comply with the Xapo Device Policy, which governs the use of corporate-approved laptops under Corporate-Owned, Personally Purchased Device (reimbursed up to $1,500) or Corporate-Owned, Personally Enabled Device (personal device with enforced security controls).All devices must meet security requirements, enroll in Xapo’s Mobile Device Management (MDM), and adhere to compliance rules. COPPD devices remain Xapo property with buyback options upon exit. COPED users agree to data control measures, including mandatory corporate data wipes.Compliance with the Xapo Device Policy is mandatory for all consultants, onboarding will not proceed without adherence to the policy.