Data Center Surge Technician (Travel Team)

OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
EOS IT Solutions is seeking highly skilled and adaptable Data Center Surge Technicians to join a centralized travel team supporting data center operations across North America.
This team is deployed to support new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps. Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding.
This is not a site-based role. It is a travel-intensive, rapid-response position designed for individuals who thrive in dynamic environments and can quickly stabilize and scale operations.
Deployment Scope
Surge Technicians are deployed based on business need, including:

New data center builds, expansions, and site turn-ups
High-volume deployment events (rack lands, infrastructure scaling)
SLA recovery scenarios (backlog reduction, performance stabilization)
Temporary coverage for staffing gaps or critical skill shortages

KEY RESPONSIBILITIES:
Deployment & Infrastructure Execution

Execute high-volume rack and stack deployments in live and non-live environments
Install, terminate, and manage fiber (single-mode and multi-mode) and copper cabling systems
Perform fiber splicing, cleaning, testing, and troubleshooting, including OTDR testing and fault isolation
Support physical infrastructure builds including cable routing, ladder racking, and power distribution
Read and validate port maps, rack elevations, and infrastructure designs


Repair & Break/Fix Operations

Diagnose and repair hardware issues across servers, switches, and network components
Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption
Execute live service swaps and support production environments under SLA constraints
Perform physical layer troubleshooting (ports, cabling, connectivity)


Operational Execution & Accountability

Rapidly integrate into new sites and contribute within 24–72 hours of arrival
Follow MOPs, CMOPs, and safety protocols with strict adherence
Accurately document work through ticketing systems and operational logs
Support both planned deployment work and reactive break/fix scenarios
Operate effectively in client-facing environments with high visibility and accountability


Performance Expectations

Deliver measurable output aligned to deployment targets, ticket closure rates, and SLA performance
Maintain high quality and accuracy with minimal rework
Adapt quickly to new environments, teams, and operating conditions
Demonstrate strong ownership, reliability, and consistency across deployments


Travel & Deployment Expectations (Critical)

Ability to mobilize within 24–48 hours of notice
Willingness to travel 70–90% of the time across multiple U.S. locations
Ability to support extended deployments (2–4+ weeks or longer) based on business demand
Comfortable working and living in hotel-based environments for extended periods
Flexibility to work day/night shifts, overtime, and weekends during surge events

This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments.
ESSENTIAL CRITERIA:

2–5+ years of hands-on experience in data center operations, infrastructure deployment, or break/fix repair
Strong experience with rack and stack, cabling, and hardware installation
Proven experience with fiber (splicing strongly preferred, OTDR testing, troubleshooting)
Familiarity with Cisco, Juniper, Arista, and x86 server hardware
Experience with low voltage systems and industry standards (BICSI, ANSI, EIA/TIA)
Ability to read technical diagrams, port maps, and infrastructure documentation


Tools & Systems Exposure

Experience with ticketing/workflow systems (e.g., ServiceNow or equivalent)
Familiarity with infrastructure documentation, inventory, and asset management systems
Ability to operate within client-specific tools, dashboards, and reporting environments


Success Profile (Behavioral & Leadership Traits)

Thrives in fast-paced, ambiguous environments with minimal direction
Strong ownership mindset; takes initiative and drives work to completion
Calm under pressure; able to prioritize and execute in high-stress situations
Team-oriented with a no-ego, “get it done” mentality
Strong communication skills across technical teams, leadership, and client stakeholders
Highly reliable and accountable; trusted to represent EOS in client-facing environments


Physical Requirements

Ability to lift and move equipment up to 50 lbs regularly and up to 100 lbs occasionally
Ability to work in confined spaces, stand for extended periods, and operate in varying environmental conditions
Manual dexterity to handle small and complex components


Additional Requirements

Valid driver’s license and ability to travel
Willingness to complete background checks and client-specific onboarding requirements
Commitment to safety, quality, and operational excellence


Why This Role Matters
This team is critical to EOS’s ability to support rapid growth, large-scale deployments, and high-priority operational needs across its data center footprint. Surge Technicians are trusted to step into complex environments and deliver results immediately, ensuring service continuity and client success.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.