Data Analyst - Customer Data Management
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Role Description
The primary responsibility of this role is to manage and resolve day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies.
Manage and resolve data-related cases in Salesforce (SFDC)
Maintain the integrity of customer, partner, and account master data across systems
Engage with business stakeholders to understand data improvement and focus areas of business for Information Management
Document data management processes and procedures
Gather and analyze business requirements and critical data elements
Deliver recommendations for business process improvements and implement them
Work with cross-functional stakeholders for issue resolution
Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com
Exhibit accountability, ownership, and decision-making capabilities
Hands-on experience in mastering customer data for the organization
Prioritize tasks, manage workload, and handle escalations
Strong verbal and writing skills, ability to work in teams
Identify improvement opportunities and define new processes as applicable
Good office software skills (e.g., Excel, Access, Visio, PPT)
Exposure to building playbooks, SOPs, and KPIs is an added advantage
Excellent knowledge of proactive data analysis in conjunction with business needs
Good understanding of Customer, Transactions, and Products domains
Strong experience in Salesforce.com
Knowledge of data cleansing and standardization tools is an added advantage
Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud
Qualifications
3+ years of industry experience in business data analysis
Attention to detail and strong personal organizational skills
Ability to work in a fast-paced, high-volume environment
Flexible and resilient, comfortable with ambiguity
Excellent communication skills, both verbal and written
Requirements
Proven ability to provide guidance and make decisions that require judgment
Experience with identifying improvement opportunities
Strong experience in Salesforce.com
Benefits
Comprehensive digital work platform enabling secure, personalized experiences
Opportunity to work in a company recognized as a leader in its field
Company Description
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people.
Comprehensive digital work platform that simplifies work
First AI-driven digital work platform for smart, seamless, and secure work experiences
Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS)
Recognized as a leader in IDC MarketScape reports for EUC
High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius
Committed to building a diverse workforce that reflects the communities we serve
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