Cyber Security Support Coordinator

Cybersecurity Support Analyst (Entry-Level / Early Career) Location: Remote (U.S. only) Pay Rate: $14.50/hour Schedule: Shift between 9:00 AM – 9:00 PM EST (typical shift 9:00 AM – 6:00 PM EST) Type: Contract Overview We’re seeking motivated professionals in the early stages of their cybersecurity careers who are eager to grow, learn, and make a long-term impact. This is an excellent opportunity for individuals passionate about cybersecurity and helping customers resolve issues related to fraud, phishing, and identity theft. You’ll be on the front line assisting customers during challenging situations — professionalism, empathy, and strong communication skills are essential. Key Responsibilities • Receive and manage customer support tickets related to cybersecurity incidents, including fraud, spam, phishing, vishing, and identity theft. • Contact customers by phone to resolve issues with professionalism, patience, and tact. • Document case activity accurately and ensure timely resolution. • Participate in structured training and continuous learning programs (email etiquette, fraud prevention, cybersecurity best practices, etc.). • Meet productivity and quality standards measured through daily scorecards. • Work independently in a distraction-free, professional environment. Required Skills & Qualifications • Strong customer service experience — especially in situations requiring empathy and calm communication. • Foundational understanding of networking and cybersecurity concepts (e.g., phishing, spam, identity theft, vishing). • Excellent verbal and written communication skills. • High degree of professionalism, reliability, and attention to detail. • Ability to work in a quiet, professional workspace free of background noise or distractions. • Passion for learning and growing within the cybersecurity field. Preferred Qualifications • Coursework, certification, or hands-on learning in cybersecurity or IT networking. • Prior experience in fraud, technical support, or helpdesk environments. Training & Development • Week 1: Onboarding and foundational training (email etiquette, system setup, introductions, etc.) • Weeks 2–4: Identity theft training and ticket handling. • After Month 1: Additional training opportunities (e.g., payment fraud). • Performance measured through daily and monthly scorecards, with full accountability starting in the second month. Why Join Us • Gain real-world cybersecurity experience while helping protect customers from digital threats. • Learn from a team of security professionals committed to your growth. • Opportunity to build a strong foundation for a long-term career in cybersecurity. #ZR #INDGEN Apply tot his job