CX Technical Support Advocate: Level 2 Overnight

At **Photobooth Supply Co.**, we call this role a **"Customer Advocate"** because your mission is to champion our customers' success. We believe that friendly, empathetic, and knowledgeable support can make someone's day, and we’re committed to making every customer interaction—whether via email, phone, or chat—a positive and impactful experience.

This is a **technical support role**, not your standard customer service position. If you thrive on troubleshooting complex software issues, solving unique problems, and communicating technical solutions with clarity, this could be the perfect fit for you.

### **What You’ll Do:**
• **Troubleshoot Complex Issues:** Leverage your **2+ years of technical support experience** to resolve software-related issues, including analyzing logs to uncover and address root causes.
• **Communicate Clearly:** Simplify complex technical concepts for our customers, ensuring they feel supported and informed every step of the way.
• **Investigate and Solve:** Approach intricate problems with curiosity, conducting thorough research to develop effective solutions.
• **Educate and Empower:** Collaborate with teammates to share insights and continuously expand both individual and team knowledge.
• **Delight Customers:** Deliver empathetic and personable support, creating positive customer experiences that go above and beyond expectations.
• **Team Collaboration:** Partner with colleagues to brainstorm creative, out-of-the-box solutions for unique challenges.

### **We are looking for candidates who are able to work the following time shift:**

Thursday - Monday, 8 PM - 5 AM Pacific Time
• *If you do not confirm you are available for a time shift, your application will automatically be disqualified. **

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