CX Systems & Automation Designer

RingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a CX Systems & Automation Designer to support the identification, analysis, and resolution of systemic customer experience challenges, utilizing AI tools and automation to enhance workflows and customer satisfaction. Responsibilities Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions Skills Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience) Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities Technical aptitude with enthusiasm for AI tools, automation, and data analysis Comfort with ambiguity and ability to structure problems independently Excellent communication skills—you can explain complex processes to both technical and executive audiences Bias toward action and execution, not just analysis Experience with process mapping tools, data visualization, or project management Benefits Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program Company Overview RingCentral is a provider of enterprise cloud communications and collaboration solutions. It was founded in 2003, and is headquartered in Belmont, California, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship RingCentral has a track record of offering H1B sponsorships, with 63 in 2025, 53 in 2024, 55 in 2023, 76 in 2022, 80 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.