CW Documents Reviewer

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. The role of CW Documents Reviewer involves organizing and reconstructing borrower files in preparation for data entry and document storage, while addressing and resolving typical account issues.ResponsibilitiesOrganize and reconstruct lender or borrower collateral and update COMPASS accordinglyIdentify and research basic level processing errorsResolve validation edits assigned by utilizing validation chart resolution along with training and experienceResearch and respond to basic business units questions in a timely and professional fashionTrack daily work performed by logging daily activitiesSafeguard Non-Public Personal Information (NPPI), at all timesActively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutesKeep up to date on changing procedures within the department as they pertain to specific functions performedParticipate in departmental cross-training initiatives to improve and expand working knowledge baseSkillsHigh school diploma or equivalentAbility to communicate clearly and effectivelyAbility to work effectively in a team environmentAbility to multitaskKnowledge of a personal computer (PC)Ability to learn and understand Agency policies, procedures, and operationsAbility to use basic office equipment (fax machine, copier, telephone, printer, etc.)Ability to use information systems and softwareAbility to understand and apply rules and regulations pertaining to department activitiesBasic Math Skills RequiredBenefitsYou are eligible to enroll in the Bronze Medical Insurance plan from day one of employmentWill be required to join the State Employees Retirement SystemCompany OverviewPHEAA is about the intent of giving equitable access to education, as a student loan provider, to build ways to alleviate the cost risk. It was founded in 1963, and is headquartered in Harrisburg, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://www.pheaa.org/.



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