Customer Value Manager
Elevate Customer Success as our Next Customer Value Manager! Are you ready to transform how global enterprise leaders derive value from industry-leading technology? As a Customer Value Manager at Trimble’s Transporeon division , you will be the strategic architect behind customer satisfaction and retention. By blending product expertise with a deep understanding of business needs, you will drive measurable growth and innovation across our transportation and logistics networks, ensuring our customers achieve their most ambitious goals through the Transporeon platform. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. T&L: In the Transportation & Logistics segment , our solutions make it safer, simpler and more efficient to move freight - bringing together a global network of shippers, carriers, brokers and 3PLs. What Makes This Role Great: In this role, you will be the primary advocate and trusted partner for enterprise-level customers, directly influencing global supply chain efficiencies. You won't just manage accounts; you will shape the future of the Transporeon platform by translating customer feedback into product enhancements and mentoring the next generation of value managers within a high-impact, collaborative team. Key Exciting Responsibilities • Identify opportunities where additional solutions can solve customers pain points, ensuring our customers are getting the most comprehensive value out of the Transporeon ecosystem. • Support the comprehensive onboarding and ramp-up process for our customers to ensure a seamless transition from implementation to operational success. • Manage complex stakeholder communications across Logistics, IT, and Procurement departments to ensure operational excellence. • Orchestrate strategic customer engagements to align future business goals with innovative product functionality and best-practice utilization. • Spearhead cross-departmental initiatives to lead change management and process improvements that enhance long-term customer loyalty and satisfaction. • Analyze adoption trends and customer feedback to proactively optimize the customer journey, ensuring our solutions consistently deliver meaningful value and support our customers' long-term success. Essential Skills & Experience • Italian and French proficient/native with a mandatory fluent level of English . Spanish is a plus • At least 1-2 years of experience in similar (customer success / customer value manager) roles or customer facing positions. • Exceptional communication skills with a natural talent for building influential relationships with senior stakeholders. • Strong analytical mindset with the ability to translate complex data into actionable business insights and growth strategies. • Demonstrated experience leading process improvements and change management initiatives across multiple departments. Bonus Points For • Industry knowledge in Transportation, Logistics, Supply Chain Management or experience in LogTech or SaaS environments If you are interested please apply with your CV in ENGLISH Why You'll Love Working With Us At Trimble, we're not just a company that "does good" - we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. Trimble’s Privacy Policy If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected] .