Customer Testing Analyst
About the position
Responsibilities
• Coordinate and perform systems integration testing, troubleshooting, and analysis for financial services applications.
• Create test files and messages, configure, stage, and deliver files via testing channels.
• Engage with customers to understand their testing needs and represent the Voice of the Customer (VOC) for product development.
• Consult with customers on setup, configuration, testing, and alignment to FRFS requirements.
• Seek opportunities to simplify and improve processes and procedures across the team and other FRFS areas.
• Troubleshoot moderately complex issues related to systems integration and configuration, including researching and documenting issues.
• Provide Saturday support for customers performing Operational Readiness Testing (ORT) and regular testing in DIT environments.
• Participate in projects or workgroups to collaborate on improvement initiatives, including hosting meetings and documenting business requirements.
• Support testing activities such as Business Continuity, Operational Readiness, and application conversions/enhancements.
Requirements
• 2-5 years of experience supporting customers with a record of providing outstanding service.
• BA/BS preferred or equivalent work experience.
• Prior work experience supporting testing initiatives.
• Experience with experiential (user) testing and working with internal and external parties.
• Understanding of payments systems or systems with equivalent complexity required.
• Prior experience working with Agile methodologies desired.
• Knowledge of key support tools and applications such as Dynatrace, Splunk, and Fedline is highly preferred.
• Ability to quickly grasp in-depth understanding of procedures and automated systems.
• Strong written and oral communication skills.
• Excellent teamwork and customer service skills.
Nice-to-haves
• Experience with Agile methodologies.
• Knowledge of specific applications like Dynatrace, Splunk, and various Fed services.
Benefits
• Competitive salary range based on experience and qualifications.
• Hybrid working arrangements with regular on-site attendance required.
• Opportunities for personal growth and career advancement.
• A diverse and inclusive work environment.
Apply Now
Apply Now
Responsibilities
• Coordinate and perform systems integration testing, troubleshooting, and analysis for financial services applications.
• Create test files and messages, configure, stage, and deliver files via testing channels.
• Engage with customers to understand their testing needs and represent the Voice of the Customer (VOC) for product development.
• Consult with customers on setup, configuration, testing, and alignment to FRFS requirements.
• Seek opportunities to simplify and improve processes and procedures across the team and other FRFS areas.
• Troubleshoot moderately complex issues related to systems integration and configuration, including researching and documenting issues.
• Provide Saturday support for customers performing Operational Readiness Testing (ORT) and regular testing in DIT environments.
• Participate in projects or workgroups to collaborate on improvement initiatives, including hosting meetings and documenting business requirements.
• Support testing activities such as Business Continuity, Operational Readiness, and application conversions/enhancements.
Requirements
• 2-5 years of experience supporting customers with a record of providing outstanding service.
• BA/BS preferred or equivalent work experience.
• Prior work experience supporting testing initiatives.
• Experience with experiential (user) testing and working with internal and external parties.
• Understanding of payments systems or systems with equivalent complexity required.
• Prior experience working with Agile methodologies desired.
• Knowledge of key support tools and applications such as Dynatrace, Splunk, and Fedline is highly preferred.
• Ability to quickly grasp in-depth understanding of procedures and automated systems.
• Strong written and oral communication skills.
• Excellent teamwork and customer service skills.
Nice-to-haves
• Experience with Agile methodologies.
• Knowledge of specific applications like Dynatrace, Splunk, and various Fed services.
Benefits
• Competitive salary range based on experience and qualifications.
• Hybrid working arrangements with regular on-site attendance required.
• Opportunities for personal growth and career advancement.
• A diverse and inclusive work environment.
Apply Now
Apply Now