Customer Support/Intake & Scheduling Specialist

Solar Power Pros is a company dedicated to solar energy solutions, and they are seeking a Customer Support/Intake & Scheduling Specialist. This role involves managing customer inquiries regarding solar and battery systems, coordinating service schedules, and ensuring customer satisfaction throughout the service process. Responsibilities You will be the first point of contact for customers who reach out and have questions or need service to their existing solar and battery systems Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues Convert service leads to actionable service jobs Define service job scope with customers with possible additional service offerings Estimate costs and labor required for service jobs Forward service contracts to customers for review and approval Coordinate with the internal teams and customers to ensure project scope and requirements are documented Develop and maintain field service schedules Follow-up with customers throughout the service process Work with vendors to secure warrantied equipment & applicable labor reimbursements Coordinate equipment deliveries and pickups Identify service process issues and provide feedback to help improve customer satisfaction, service efficiency and effectiveness Create annual production status reports for customers Working with building departments to secure service permits and coordinate service inspections Report periodic service project health and status to Company management Other duties as assigned Skills Handle inbound service requests and inquiries from residential and commercial customers on their existing solar and battery systems Develop and maintain weekly service team schedules and dispatch service technicians to resolve system issues Strong focus on customer phone communication Communicate with customers, internal teams and vendors throughout the service repair process Gain knowledge on solar equipment functionality, equipment compatibility, and remote diagnostics Provide feedback on processes to help scale and streamline the service department Field customer inquiries, identify service needs and coordinate with the service team to address customer system issues Convert service leads to actionable service jobs Define service job scope with customers with possible additional service offerings Estimate costs and labor required for service jobs Forward service contracts to customers for review and approval Coordinate with internal teams and customers to ensure project scope and requirements are documented Develop and maintain field service schedules Follow-up with customers throughout the service process Work with vendors to secure warrantied equipment & applicable labor reimbursements Coordinate equipment deliveries and pickups Identify service process issues and provide feedback to help improve customer satisfaction, service efficiency and effectiveness Create annual production status reports for customers Work with building departments to secure service permits and coordinate service inspections Report periodic service project health and status to Company management Other duties as assigned Strong communication skills with the ability to present complex information clearly to diverse audiences, including customers Ability to estimate service needs and plan resources within a schedule Familiarity with solar and battery system is preferred but not required Benefits 401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Company Overview Solar Power Pros specializes in residential and commercial solar energy system installations. It was founded in 2013, and is headquartered in Centennial, Colorado, USA, with a workforce of 11-50 employees. Its website is