Customer Support Team Member in New Hampshire - Newburyport, MA
Job title: Customer Support Team Member in New Hampshire - Newburyport, MA at Aces Acq
Company: Aces Acq
Job description: Aces Acquisition is a client relations firm that specializes in handling the customer service and sales support for local accounts on behalf of our large clientele. We act as the middleman between major corporations and average consumers, providing our clients with on the ground customer outreach while bringing our customers top-notch customer service and access to high quality products at competitive prices. This business model has proven to be successful at increasing customer service and satisfaction metrics, inflating revenue, and expanding market footprint for both our business and our clients.Because of the success we’ve seen in recent months, we are now seeking to onboard new Customer Support Team Members to join our innovative customer service team and help us build on the momentum we’ve gained! As a Customer Support Team Member with Aces Acquisition, you will be responsible for representing our company to current and prospective customers professionally in all customer service and sales interactions. You will learn tried and true customer service and sales techniques to help you reach resolutions and find success in this role.What You’ll Do:
Provide accurate and informative assessments of client products and services to customers in all customer service and sales calls
Respond to all inquiries and concerns via phone, chat, or in person visits promptly
Assist in troubleshooting issues, including technical, customer service, or billing problems
Address all customer complaints professionally, promptly, and empathetically
Maintain thorough and updated product knowledge to provide the most accurate assistance to customers
Help customers make product choices, place orders, and schedule installations
Collect customer feedback and pass along to appropriate departments to identify market trends and areas for improvement
What We’re Looking For:
Previous experience in customer service and/or sales is a plus
Positive, coachable attitude, excited to learn and acquire new skills
Team player, someone who can work well with others and collaborate effectively
Strong communication and conflict resolution skills
Motivated, empathetic individuals who are passionate about providing high quality customer service
Go getters who enjoy setting goals and advancing within their roles
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Expected salary:
Location: New Hampshire - Newburyport, MA
Job date: Thu, 15 May 2025 04:46:20 GMT
Apply for the job now!
Apply Now
Company: Aces Acq
Job description: Aces Acquisition is a client relations firm that specializes in handling the customer service and sales support for local accounts on behalf of our large clientele. We act as the middleman between major corporations and average consumers, providing our clients with on the ground customer outreach while bringing our customers top-notch customer service and access to high quality products at competitive prices. This business model has proven to be successful at increasing customer service and satisfaction metrics, inflating revenue, and expanding market footprint for both our business and our clients.Because of the success we’ve seen in recent months, we are now seeking to onboard new Customer Support Team Members to join our innovative customer service team and help us build on the momentum we’ve gained! As a Customer Support Team Member with Aces Acquisition, you will be responsible for representing our company to current and prospective customers professionally in all customer service and sales interactions. You will learn tried and true customer service and sales techniques to help you reach resolutions and find success in this role.What You’ll Do:
Provide accurate and informative assessments of client products and services to customers in all customer service and sales calls
Respond to all inquiries and concerns via phone, chat, or in person visits promptly
Assist in troubleshooting issues, including technical, customer service, or billing problems
Address all customer complaints professionally, promptly, and empathetically
Maintain thorough and updated product knowledge to provide the most accurate assistance to customers
Help customers make product choices, place orders, and schedule installations
Collect customer feedback and pass along to appropriate departments to identify market trends and areas for improvement
What We’re Looking For:
Previous experience in customer service and/or sales is a plus
Positive, coachable attitude, excited to learn and acquire new skills
Team player, someone who can work well with others and collaborate effectively
Strong communication and conflict resolution skills
Motivated, empathetic individuals who are passionate about providing high quality customer service
Go getters who enjoy setting goals and advancing within their roles
Powered by JazzHR
Expected salary:
Location: New Hampshire - Newburyport, MA
Job date: Thu, 15 May 2025 04:46:20 GMT
Apply for the job now!
Apply Now