Customer Support Specialist - Temporary
Exciting work from home opportunity for a Remote Customer Support Specialist - Temporary role! This position offers full-time remote work at Donorbox. About DonorboxDonorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!The RoleWe’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.ResponsibilitiesRespond to e-mail support tickets promptly, providing support and information as requiredInvestigate issues and assist the Support Development team in identifying bugs Handle complex technical issues and maintain an accurate understanding of those issuesAssist in updating our knowledge base in Zendesk as needed Provide product usage guidance and best practices to customersMonitor customer feedback and suggest improvements to enhance the customer experienceQualifications & ExperienceExperience with support ticketing software (Zendesk preferred)Excellent analytical and problem-solving skillsAbility to explain complex ideas in a concise and simple wayExcellent written and verbal English communication skillsSaaS experience DetailsFully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)Salary: $923.09 bi-weeklyThe Application ProcessWe have 6 stages:Apply here and fill out our questions to tell us about you!Prescreen Call with the Talent TeamInterview with Hiring ManagerAssignmentPanel/Final InterviewBackground & Reference ChecksIf this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you! Departments: Customer Success & Intelligence