Customer Support Specialist - Part Time 9 am - 3 pm PST

If you are seriously interested in this position, within 24 hours of applying email your resume and cover letter to [email protected] with information explaining why you would be a great fit for this role. Position Responsibilities: General • Become an Agistix Expert • Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and able to test the software • Respond to client's requests for information or account changes while meeting established SLA's • Conduct online training sessions with customers, their suppliers, and carriers • Assist with troubleshooting by researching in-depth, testing and assessing, and then reporting specifics with facts and detailed examples Data Management • Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc) • Monitor our EDI orchestrations for files that need reprocessing and contact customers when needed • Perform a variety of data support tasks, including develop custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing • Manage, monitor and establish metrics Customer Management • Input customer account information, review and maintain account databases, setup new customers • Test new application enhancements, identify and report issues in a timely manner, create and update project management tickets • Manage implementation tasks for new and existing customers • Track customer activity as required to support invoicing requirements Be a Team Player • Proactively communicate with internal and external stakeholders • Collaborate as a strong team member with all areas of our business – our development engineers, customer support, sales, QA and more • Provide support for strategic initiatives Position Requirements: • Self-motivated - set priorities and takes initiative with given assignments • Life long learner - there is always more to learn as the software expands constantly and it is critical to understand the "why" and processes behind activities to support customer and organizational success • Detail-oriented - corrects errors with precision, questions with insight and thoroughness, examines fine points for accuracy • Excellent written and verbal communication skills • Proactive communication required to ensure all remote team members are current on tasks • Keen sense of timeliness and ability to establish and meet deadlines, including during fast-paced, intense 3 week training period • Comfortable with minimal supervision, and high accountability • Ability to switch tasks quickly and sometimes often • Willingness to learn as you go, with a “Do-It-Yourself” attitude, and always willing to take on new tasks • Highly organized - can locate files, emails, and presentations quickly • Strong Microsoft Excel skills • Outstanding computer skills • Current computer system (PC or Mac), secure high-speed internet, and workspace free from distractions and noise • Prior experience in remote work environment • Bachelor's degree required • Experience working in a small, growing company a plus • A strong work ethic with a positive attitude, a team player with high integrity Additional Details This position is 100% remote. The team has been fully remote for over a decade This position is a PT contract position with the possibility of transition to FT and employee as business growth dictates. The contract period will run for a minimum of 120 days before a FT opportunity would be available. During this time period, the expectation is that you demonstrate your ability to be a continuing strong contributor to the organization. Preferred working hours are 6 hours per day between 9 am - 3 pm PST To show your interest for this position complete the requested skills assessments within 24 hours of applying. When you apply please provide a message or cover letter indicating why you are a fit for this opportunity. We all work hard at Agistix, we treat each other with respect, and together we make a great team. We want the newest member of our team to have the same qualities. Job Types: Part-time, Contract Pay: $15.00 - $22.00 per hour Benefits: • Work from home Work Location: Remote Apply tot his job