Customer Support Specialist - Austria

About MangomintMangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!About the RoleAt Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.As a Customer Support Specialist at Mangomint, you will:Troubleshoot and respond to inquiries from our customers, primarily through chat but also over callsConstantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and supportCollaborate with different teams to identify and resolve technical issues reported by customersDocument and share frequent customer issues and solutionsProvide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retentionLive & work in Austria. Work Monday-Friday, 1 pm - 10 pm Central European Time.What We're Looking ForA minimum of 1 year experience in a software support positionThe ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)The ability to work autonomously while also collaborating effectively within a teamYou thrive when tackling complex challenges, even under pressureA genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindnessStrong written communication skills*Experience with salons and spas (or beauty & wellness in general) would be a huge plusWhat You'll Love About UsGenerous monthly wellness budget for gym memberships, yoga, etc.Premium subscription to the Calm appEmployee stock option programMangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).

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