Customer Support Services Analyst
Unlock Your Potential with UC San Diego Health
Join our dynamic team as a Customer Support Services Analyst, a critical role that requires a unique blend of technical expertise, problem-solving skills, and exceptional customer service. As a remote-based position, you'll have the flexibility to work from anywhere while being part of a leading academic health system that provides innovative care, cutting-edge research, education, and community service.
About the Role
As a Customer Support Services Analyst, you will provide advanced consultation, training, and troubleshooting to technical staff and end-users for hardware, software, network, and related computer systems. You'll analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use, as well as develop and conduct tests of hardware and software.
Responsibilities
Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users
Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use
Develop and conduct tests of hardware and software and report on configurations and behavior
Develop and provide technical documentation and training
Assess needs and recommend hardware and software acquisitions and upgrades
Troubleshoot, resolve, or appropriately triage moderately complex network connectivity issues
Provide internal technical support to more junior staff members
Requirements
Minimum Qualifications
Bachelor's Degree in a related area; and/or equivalent experience/training
Professional experience providing information systems support and management in a large-scale organization
Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations
Preferred Qualifications
Experience in a healthcare environment
CompTIA Network+ Certification
Apple Certified Macintosh Technician (ACMT)
What We Offer
UC San Diego Health offers a competitive salary ranging from $59,675 to $96,006 per year, depending on experience and qualifications. As a valued member of our team, you'll also enjoy:
Opportunities for professional growth and development
A dynamic and inclusive work environment
Comprehensive benefits package
Flexible work arrangements, including remote work options
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
Apply Now
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
Apply Now
Join our dynamic team as a Customer Support Services Analyst, a critical role that requires a unique blend of technical expertise, problem-solving skills, and exceptional customer service. As a remote-based position, you'll have the flexibility to work from anywhere while being part of a leading academic health system that provides innovative care, cutting-edge research, education, and community service.
About the Role
As a Customer Support Services Analyst, you will provide advanced consultation, training, and troubleshooting to technical staff and end-users for hardware, software, network, and related computer systems. You'll analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use, as well as develop and conduct tests of hardware and software.
Responsibilities
Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users
Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use
Develop and conduct tests of hardware and software and report on configurations and behavior
Develop and provide technical documentation and training
Assess needs and recommend hardware and software acquisitions and upgrades
Troubleshoot, resolve, or appropriately triage moderately complex network connectivity issues
Provide internal technical support to more junior staff members
Requirements
Minimum Qualifications
Bachelor's Degree in a related area; and/or equivalent experience/training
Professional experience providing information systems support and management in a large-scale organization
Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations
Preferred Qualifications
Experience in a healthcare environment
CompTIA Network+ Certification
Apple Certified Macintosh Technician (ACMT)
What We Offer
UC San Diego Health offers a competitive salary ranging from $59,675 to $96,006 per year, depending on experience and qualifications. As a valued member of our team, you'll also enjoy:
Opportunities for professional growth and development
A dynamic and inclusive work environment
Comprehensive benefits package
Flexible work arrangements, including remote work options
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
Apply Now
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
Apply Now