Customer Support Representative - (ZR_25233_JOB)

This is a remote position.Full-time (40 hours a week)Thursday to Monday, 5:00 AM - 2:00 PM Clinton Twp, MI time Includes 1 hr unpaid break Timezone: ESTJob DescriptionStep into an exciting role as a Daytime/night time with Weekend Coverage Customer Support Representative for a leading plumbing service provider. This unique position offers a perfect blend of weekday and weekend shifts, allowing you to be at the heart of the action during peak business hours. You’ll be the friendly, efficient voice customers rely on for everything from scheduling routine maintenance to managing urgent service requests. Your role is crucial in maintaining the smooth flow of operations, bridging the gap between customers, technicians, and internal teams. If you thrive in a dynamic environment, enjoy solving problems, and have a talent for building customer relationships, this position offers an unparalleled opportunity to showcase your skills and grow your career in customer service.ResponsibilitiesServe as the primary point of contact for customers during daytime hours, handling a diverse range of inquiries with professionalism and efficiencyManage the scheduling of home inspections, optimizing technician routes and customer convenienceOversee membership services, promoting benefits and assisting with sign-ups and renewalsCoordinate closely with field technicians to ensure timely and effective service deliveryProvide comprehensive support during team meetings and training sessions, ensuring continuous improvement of service qualityFacilitate smooth shift transitions, especially during weekend coverage, maintaining continuity of servicePerform meticulous data entry and conduct quality checks on customer information, ensuring database accuracyAdapt to varying call volumes between weekdays and weekends, maintaining consistent service standardsCollaborate with other departments to resolve complex customer issues and improve overall service deliveryRequirementsRequirements​Proven experience in customer service, ideally within a service-oriented industry or fast-paced environmentExcellent communication skills, both verbal and written, with a focus on clear and empathetic customer interactionsDemonstrated ability to work a flexible schedule, including weekends, with a positive attitudeProficiency in CRM systems and eagerness to quickly master our specialized Service Titan softwareStrong problem-solving skills and the ability to make decisions independently when neededDetail-oriented mindset with excellent organizational and multitasking abilitiesComfortable with technology and able to navigate multiple software applications simultaneouslyAbility to remain calm and effective during high-pressure situations or peak call timesHigh school diploma required; additional customer service or technical certifications are a plusRemote work capability with a professional home office setup and reliable high-speed internet connectionFlexibility to occasionally assist with additional hours or shift coverage as business needs requireProven experience in customer service, ideally within a service-oriented industry or fast-paced environmentOriginally posted on Himalayas

Apply Now