Customer Support Representative (ZR_25033_JOB)

This is a remote position.Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where every call is an opportunity to make someone's day better? If so, we’re looking for YOU! We’re on the hunt for a skilled Customer Support Representative who can confidently handle high volumes of inbound calls while delivering top-notch service with a smile. You’ll be the first point of contact for diners, helping them reserve the perfect table, modify bookings, and ensure every detail is captured to perfection — all through our user-friendly online booking system.Job Highlights: Contract type: Independent ContractorSchedule: Monday to Saturday 10:00 AM to 2:00 PM Melbourne, VIC Timezone (4 hours per day/24 hours per week/6 days per week).ResponsibilitiesAnswer high volumes of inbound customer calls in a timely and professional mannerUtilize an online booking system to make, modify, or cancel restaurant reservations per customer requestsAccurately capture special requirements or preferences related to table seatingLog any issues that require follow-up from the individual restaurant locationsProvide friendly and efficient service to ensure a positive customer experienceRequirements3+ years experience in customer service roles, preferably in the restaurant business or relatedMust have excellent verbal communication abilitiesAbility to multitask and manage high call volumes during peak periodsBasic computer proficiency to navigate booking softwareCustomer service experience, preferably in the hospitality industryStrong attention to detail in capturing reservation detailsBenefits Independent Contractor Perks: Permanent Work from homeImmediate HiringSteady Freelance JobPlease note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.ZR_25033_JOBOriginally posted on Himalayas

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