Customer Support Representative (Payments)
DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.
Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training...
Responsibilities:
Provide superior customer service to DaySmart customers
Manage chat and email conversations
Ability to be on call on holidays and weekends
Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
Field general use questions over the phone (occasionally via chat or email) about our software and additional services
Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customers software
Upsell additional add-on services
Participate in daily departmental meetings communicating recent customers issues and concerns
Communicate possible software bugs and customer-specific database issues to management
Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)
Requirements:
Must have experience in payments or merchant processing
Prior customer service experience providing support via phone, chat, and/or email support
Excellent written and verbal communication skills
Strong problem-solving skills
Positive attitude
Ability to adapt quickly
Ability to work until 8pm or later on weekdays
Ability to be on call on weekends and holidays
What We Like to See:
3 years of experience in a prior customer support role
Tinkering mindset
Ability to work on Saturday
Former Geek Squad or similar experience
Eagerness to learn and grow
Passion for helping others
Passion for technology
Salary:
The hourly rate for this role is $21.15 per hour, payable bi-weekly. This position is non-exempt.
What We Offer
Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
401k plan with company match on your contributions.
Open PTO and a generous paid holiday schedule.
Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
Opportunities to ensure you are always learning and growing.
How You Will Work
This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:
Ann Arbor, MI
Scottsdale, AZ
Wayne, PA
Austin, TX
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status
Apply Now
Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training...
Responsibilities:
Provide superior customer service to DaySmart customers
Manage chat and email conversations
Ability to be on call on holidays and weekends
Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
Field general use questions over the phone (occasionally via chat or email) about our software and additional services
Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customers software
Upsell additional add-on services
Participate in daily departmental meetings communicating recent customers issues and concerns
Communicate possible software bugs and customer-specific database issues to management
Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)
Requirements:
Must have experience in payments or merchant processing
Prior customer service experience providing support via phone, chat, and/or email support
Excellent written and verbal communication skills
Strong problem-solving skills
Positive attitude
Ability to adapt quickly
Ability to work until 8pm or later on weekdays
Ability to be on call on weekends and holidays
What We Like to See:
3 years of experience in a prior customer support role
Tinkering mindset
Ability to work on Saturday
Former Geek Squad or similar experience
Eagerness to learn and grow
Passion for helping others
Passion for technology
Salary:
The hourly rate for this role is $21.15 per hour, payable bi-weekly. This position is non-exempt.
What We Offer
Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
401k plan with company match on your contributions.
Open PTO and a generous paid holiday schedule.
Supportive work environment with the flexibility to work where/how you want in-office, remote, or hybrid.
Opportunities to ensure you are always learning and growing.
How You Will Work
This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:
Ann Arbor, MI
Scottsdale, AZ
Wayne, PA
Austin, TX
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status
Apply Now