Customer Support Representative - Japan - Work From Home - Biotech Industry Expert Needed for Disruptive Synthetic DNA Technology Company
Join the Synthetic Biology Revolution at Twist Bioscience
Twist Bioscience is at the forefront of a groundbreaking revolution in the field of synthetic biology. Our innovative DNA synthesis technology is transforming industries such as healthcare, agriculture, and industrial chemicals. We're seeking a highly skilled and passionate Customer Support Representative to join our rapidly expanding team and provide exceptional support to our customers in Japan.
About Us
Twist Bioscience is a pioneering company that's changing the world by "writing" DNA. Our unique silicon-based DNA Synthesis Platform enables our customers to precision-engineer organisms to produce life-changing solutions. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals to join our team.
Job Overview
As a Customer Support Representative - Japan, you'll be the face of Twist Bioscience, delivering concierge-level support to our customers and differentiating our company as a biotech industry leader. You'll work closely with sales staff, including account managers, field application scientists, and technical support specialists to build strong relationships and drive customer satisfaction.
Key Responsibilities
Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by:
Identifying the cause of the problem
Collaborating with other stakeholders to develop a solution
Presenting the solution to the customer
Following up to ensure the customer is completely satisfied
Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff
Provide information and guidance to help customers:
Decide which product to buy
Navigate and use our ecommerce website
Understand the status of their order
Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders
Generate sales quotes for sales reps within Salesforce quote to cash system
For Japan position: Provide guidance on Asia region import/export logistics and compliance
Work flexible hours to support different time zones, including two available shifts: Monday through Friday 6:00am - 3:00pm or 8:00am - 5:00pm, plus flexible weekend shifts
What You'll Bring to the Team
To succeed in this role, you'll need:
A Bachelor's degree, preferably in life sciences or a related field
1-2 years of work experience in the biotech industry
2+ years of customer-facing experience
Excellent verbal and written communication skills
Attention to detail and ability to multi-task, prioritize, and manage time effectively
Strong computer skills, familiarity with G-Suite, and preferably Salesforce
For Japan position: Familiarity with Asia region import/export logistics and compliance
Essential Skills and Competencies
We're looking for individuals with:
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Excellent customer service skills and a customer-centric approach
Strong communication and interpersonal skills
Ability to adapt to changing priorities and workflows
Career Growth Opportunities and Learning Benefits
At Twist Bioscience, we're committed to helping our employees grow and develop their skills. As a Customer Support Representative, you'll have opportunities to:
Develop your knowledge of synthetic biology and DNA synthesis technology
Improve your customer service and communication skills
Work with a diverse range of customers and sales staff
Stay up-to-date with industry trends and developments
Take on additional responsibilities and contribute to the growth and success of the company
Work Environment and Company Culture
Twist Bioscience is a dynamic and innovative company that values:
Collaboration and teamwork
Creativity and problem-solving
Customer satisfaction and loyalty
Diversity and inclusion
Employee growth and development
As a remote worker, you'll be part of a flexible and distributed team, with opportunities to work with colleagues from around the world.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
A comprehensive compensation package
Opportunities for professional growth and development
A flexible and remote work arrangement
A dynamic and innovative company culture
Access to cutting-edge technology and tools
Ready to Apply?
If you're a motivated and passionate individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.
Twist Bioscience Corporation is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
Apply Now
Twist Bioscience is at the forefront of a groundbreaking revolution in the field of synthetic biology. Our innovative DNA synthesis technology is transforming industries such as healthcare, agriculture, and industrial chemicals. We're seeking a highly skilled and passionate Customer Support Representative to join our rapidly expanding team and provide exceptional support to our customers in Japan.
About Us
Twist Bioscience is a pioneering company that's changing the world by "writing" DNA. Our unique silicon-based DNA Synthesis Platform enables our customers to precision-engineer organisms to produce life-changing solutions. We're committed to fostering a culture of innovation, collaboration, and excellence, and we're looking for talented individuals to join our team.
Job Overview
As a Customer Support Representative - Japan, you'll be the face of Twist Bioscience, delivering concierge-level support to our customers and differentiating our company as a biotech industry leader. You'll work closely with sales staff, including account managers, field application scientists, and technical support specialists to build strong relationships and drive customer satisfaction.
Key Responsibilities
Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by:
Identifying the cause of the problem
Collaborating with other stakeholders to develop a solution
Presenting the solution to the customer
Following up to ensure the customer is completely satisfied
Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff
Provide information and guidance to help customers:
Decide which product to buy
Navigate and use our ecommerce website
Understand the status of their order
Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders
Generate sales quotes for sales reps within Salesforce quote to cash system
For Japan position: Provide guidance on Asia region import/export logistics and compliance
Work flexible hours to support different time zones, including two available shifts: Monday through Friday 6:00am - 3:00pm or 8:00am - 5:00pm, plus flexible weekend shifts
What You'll Bring to the Team
To succeed in this role, you'll need:
A Bachelor's degree, preferably in life sciences or a related field
1-2 years of work experience in the biotech industry
2+ years of customer-facing experience
Excellent verbal and written communication skills
Attention to detail and ability to multi-task, prioritize, and manage time effectively
Strong computer skills, familiarity with G-Suite, and preferably Salesforce
For Japan position: Familiarity with Asia region import/export logistics and compliance
Essential Skills and Competencies
We're looking for individuals with:
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Excellent customer service skills and a customer-centric approach
Strong communication and interpersonal skills
Ability to adapt to changing priorities and workflows
Career Growth Opportunities and Learning Benefits
At Twist Bioscience, we're committed to helping our employees grow and develop their skills. As a Customer Support Representative, you'll have opportunities to:
Develop your knowledge of synthetic biology and DNA synthesis technology
Improve your customer service and communication skills
Work with a diverse range of customers and sales staff
Stay up-to-date with industry trends and developments
Take on additional responsibilities and contribute to the growth and success of the company
Work Environment and Company Culture
Twist Bioscience is a dynamic and innovative company that values:
Collaboration and teamwork
Creativity and problem-solving
Customer satisfaction and loyalty
Diversity and inclusion
Employee growth and development
As a remote worker, you'll be part of a flexible and distributed team, with opportunities to work with colleagues from around the world.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
A comprehensive compensation package
Opportunities for professional growth and development
A flexible and remote work arrangement
A dynamic and innovative company culture
Access to cutting-edge technology and tools
Ready to Apply?
If you're a motivated and passionate individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.
Twist Bioscience Corporation is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
Apply Now