Customer Support Representative II
About the position Responsibilities • Providing information and solutions to channel partners, customers, and company personnel on product-related inquiries. • Responding to customer inquiries and concerns of a moderately complex level. • Documenting customer interactions and issues. • Assisting in the promotion of our client's products/services/programs. • Negotiating with customers and dealers to provide proper policy execution and resolution. Requirements • 6+ months of call center and customer service/support experience. • Practical knowledge of agriculture, turf (mowers), and utility vehicles. • Bachelor's degree in agriculture, Business, Engineering, I.T., or a similar discipline. • Efficient researching and troubleshooting skills. • Excellent written and verbal communication skills. • Proficiency with Microsoft Office products. • Reliable at-home internet and a distraction-free workplace. Nice-to-haves • Willingness to work occasional overtime and holidays. • Solid work history and proven dependability. Benefits • Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. • Retirement savings plan. • Service bonus and holiday pay plans (up to eight paid holidays per benefit year). • Transit spending account. • Paid sick leave under applicable state or local plan. Apply tot his job