Customer Support Representative I (Order Entry / Hybrid / Day Shift)
HemaSource, Inc. is a company that revolutionizes the way ambulatory clinics manage their logistics, combining cutting-edge data analytics with top-tier customer service. The Customer Support Representative I will assist customers through various channels, process orders, and collaborate with internal teams to enhance the customer experience.ResponsibilitiesSupport customers via phone, email, and chatProcess orders, returns, and account updates with accuracyHelp customers with shipping, delivery tracking, and issue resolutionPartner with teams across Operations, Sales, and PurchasingKeep customer information organized and up to dateLook for ways to improve processes and the overall customer experienceSkillsExperience in customer service, call center, or order entry (1–2+ years preferred)Strong communication and problem-solving skillsDetail-oriented with the ability to stay organized in a fast-paced environmentComfortable using Microsoft Office; ERP/CRM experience is a plusBenefits$0 premium medical, dental, and vision insurance optionsPaid time off + 401(k) with company match (up to 5%)Tuition reimbursementCompany OverviewHemaSource is the leading provider of medical consumables to the plasma collection industry. It was founded in 1998, and is headquartered in West Jordan, Utah, USA, with a workforce of 51-200 employees. Its website is http://hemasource.com.